As a Client Relationship Manager II, you will embody the welcoming presence of our esteemed organization, acting as the key liaison for our valued clients. In collaboration with the Director of Client Services, your primary mission will be to guarantee exceptional service and support for our clientele.

Key Responsibilities

• Cultivate Robust Client Connections: Foster and strengthen relationships with a diverse clientele, understanding their specific requirements and contributing to their overall success.
• Effective Problem Resolution: Engage with client challenges, diagnose root causes, and devise actionable solutions. Leverage your analytical expertise and creativity to enhance client experiences as well as our internal workflows.
• Data-Driven Decision Making: Interpret client data to guide your actions, proactively addressing potential challenges and optimizing outcomes for both clients and the organization.
• Cross-Functional Collaboration: Partner closely with diverse teams, such as Product, Sales, and Operations, to ensure a cohesive client experience and align with overarching business goals.
• Adaptability in a Dynamic Landscape: Embrace a variety of challenges and prospects in a fast-paced environment, demonstrating agility and quick thinking.

Required Skills

• Passion for Client Service: A genuine enthusiasm for delivering extraordinary client service and nurturing long-term relationships.
• Data Competence: Proficient in data analysis, aiding informed decision-making and strategic recommendations.
• Versatility: Capacity to excel in a fast-evolving environment while swiftly mastering new technologies and processes.
• Exceptional Communication: Ability to articulate complex information in a clear and empathetic manner to both clients and internal colleagues.
• Collaborative Team Player: A cooperative mindset that positively enhances our team culture.

Qualifications

• Experience: 3-5 years of client-facing experience within a professional context, preferably involving financial or technical products/services.
• Communication Proficiency: Demonstrated ability to engage effectively with business leaders and finance professionals, fostering enduring relationships.
• Technological Acumen: Quick to learn and adapt to new software and technological platforms.

Optional Experience

• Familiarity with Customer Service or Customer Relationship Management systems (e.g., Salesforce, Zendesk).
• Background in negotiation or conducting crucial conversations.
• Experience in the logistics or transportation sectors.
• Understanding of factoring or other financial services.
• Previous involvement in a startup or fast-paced environment.
• Familiarity with data analysis tools or basic SQL.

Career Growth Opportunities

We are committed to fostering your professional development, providing opportunities to enhance your skills and advance your career trajectory within our thriving organization.

Company Culture And Values

We celebrate diversity, camaraderie, and personal growth. Our organization fosters an inclusive environment where every individual’s uniqueness is acknowledged and valued.

Compensation And Benefits

• Salary Range: (65,000 – )75,000, determined by location, experience, and skills.
• Fully Remote Work: Enjoy the flexibility of working from anywhere.
• Comprehensive Benefits: Including equity options, a company laptop, home office allowance, mobile and Wi-Fi stipends, and unlimited paid time off (PTO).
• Health Coverage: 100% paid medical, dental, and vision insurance.
• Retirement Savings: 401k plan with potential employer matching.
• Wellness Support: Monthly wellness allowance and professional development opportunities.

Join us in making a significant impact as we shape a brighter future for our clients!

Employment Type: Full-Time