OSF Digital’s Marketing Cloud Architects are solution leaders who are responsible for developing end-to-end innovative solutions for complex technical and digital marketing requirements. Working cross-functionally, the Marketing Cloud Architect will own and be responsible for the solutioning, development and documentation of SFMC Managed Services Projects throughout the project life cycle.

The role expects a high billable utilization with any remaining time focussed on pre-sales, internal objectives, continuous improvement and development of best practices for OSF Digital and its clients.

On a project basis, the role collaborates with regional and global peers as well as other Delivery Centres, Business Units and portfolios to deliver high quality technical solutions on time and on budget, in addition to supporting project leadership. As senior members of the team, Marketing Cloud Architects are also expected to share knowledge via mentoring and coaching for more junior architects and developers.

Responsibilities:

• Architect quality, scalable and performant solutions for complex, multiple Salesforce Cloud implementations that integrate with one or more external sources.
• Define and build technical solutions.
• Input into requirements and creation of specifications and architectural artefacts.
• Perform end-to-end testing and documentation for final approval.
• Be responsible for integration evaluation, design and implementation, including external systems and middleware.
• Be responsible for deployment strategy, integration implementation and data flow across multiple systems.
• Contribute to pre-sales activities as required, working closely with the OSF Digital business development team.
• Build and maintain relationships across clients and cross-functional teams, manage client expectations and handle challenging client situations.
• Address client issues, provide timely resolutions and deliver high quality services.
• Present ideas, strategies, and reports to clients, understand their requirements and provide appropriate solutions, in a clear and concise manner.
• Adapt to changing client requirements and manage multiple deadlines and priorities, while maintaining a high level of client satisfaction.
• Contribute to building out OSF Digital’s IP and knowledge base.
• Assist in the training and development of fellow peers and colleagues.
• Work actively with OSF Digital to shape the tools, artefacts and capability of a successful practice and market offering.
• Build strong, trusted relationships within the OSF Digital client-base.
• Keep abreast of market trends and assist OSF Digital in remaining at the forefront of the market.
• Identify cross-sell and up-sell opportunities across the client base.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science/Engineering
• 4+ years in consulting and/or Full-Stack web app development experience
• Strong knowledge/experience in AMPScript, SQL, CSS, HTML, JavaScript, SQL and APIs.
• Experience with CRM platforms such as Salesforce, Hubspot, Dynamics 365, etc
• Experience with Cloud App Hosting solutions such as GCP, AWS, Azure, etc
• Experience with Integration Environments such as Jitterbit, Zapier, Mulesoft, etc
• Experience with Analytics and BI tools such as Datorama, Tableau, PowerBI, etc
• Experience with Front-end/Web Development, Android and iOS Mobile App
• Experience in DevOps, Data Modeling, Business Automation, Data Engineering and Visualization
• Demonstrated experience in consulting, stakeholder management and project delivery
• A strong technical understanding and platform knowledge of Salesforce Marketing Cloud, Storytelling, Storyboarding, and Customer Journey Mapping

Competencies

• Strong communication skills in English
• Strong Values & Ethics
• Certified in one or more of the following: Salesforce Administrator (ADM201), Salesforce Platform App Builder, Salesforce Platform Developer 1, Salesforce Platform Developer 2, Salesforce.com Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant.

As a Salesforce Platinum Partner, we offer cutting-edge projects with a global impact. Gain expertise in diverse cloud platforms, including AI, and make a significant difference to clients. OSF Digital ANZ is proud to be a Great Place to Work-Certified™ company, and as we are widening our reach in the Global Market, we are aggressively expanding our Philippine Team! Enjoy a flexible work environment with remote options, flexible hours, and a positive, supportive company culture. We prioritize work-life balance and well-being initiatives.

Your professional growth and recognition matter to us. Access training, certifications, and career advancement opportunities in our diverse and inclusive workplace. Be valued through bonuses, awards, and recognition for your contributions.

Join OSF Digital and unlock your potential. Be part of a highly talented team that is shaping the future of digital transformation.