Account Manager (Remote)

Account Manager

Fully Remote

About Klump:

Klump is a financial technology company headquartered in Lagos, Nigeria, dedicated to developing commerce and payment products to drive financial success for small businesses and economic growth for customers. We launched our flagship Buy Now, Pay Later (BNPL) product in 2022 and have seen significant growth. As part of the product growth, we built a Klump Commerce – a marketplace and online storefront for merchants to reach their customers quickly and efficiently.

Position Overview:

As an Account Manager at Klump, you will play a crucial role in driving the success of our organisation. You will be responsible for building and maintaining strong relationships with merchants, ensuring a seamless onboarding process, resolving disputes effectively, and collaborating with cross-functional teams to deliver exceptional value to our merchant partners.

Role Responsibilities:

Merchant Acquisition and Onboarding:

Identify and recruit potential merchant partners within the Nigerian market.

Conduct thorough merchant evaluations to assess suitability for the BNPL platform.

Oversee the onboarding process, ensuring merchants have the necessary tools and training to successfully integrate BNPL into their business.

Merchant Relationship Management:

Develop and maintain strong relationships with merchants, acting as their primary point of contact.

Proactively address merchant needs and concerns, providing timely support and solutions.

Foster a collaborative environment and build trust with merchants.

Dispute Resolution:

Effectively manage and resolve disputes between merchants and customers, ensuring a fair and equitable resolution for all parties.

Develop and implement processes to minimize disputes and improve customer satisfaction.

Team Collaboration:

Collaborate closely with cross-functional teams, including sales, marketing, product, and operations, to ensure seamless merchant experience and platform optimization

Performance Analysis:

Track merchant performance metrics and identify areas for improvement.

Provide recommendations to merchants on optimizing their BNPL usage and maximizing revenue.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field.

Minimum of 3-5 years of experience in account management, sales, or customer success within the fintech or e-commerce industry.

Excellent communication and interpersonal skills.

Proven ability to build and maintain strong relationships with clients.

Strong problem-solving and negotiation skills.

Proficiency in using CRM and other relevant software tools.

Benefits:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and supportive work environment.

The chance to be part of a fast-growing fintech company making a positive impact.

If you are a passionate and results-oriented individual with a proven track record in account management and the BNPL industry, we encourage you to apply for this exciting opportunity.

Use the link below to apply on the company’s career page

https://useklump.com/careers/account-manager