Tx Nd Line Support Tech Senior Specialist (Remote)

Job description / Role

Key Accountabilities & Decision Ownership

– Provide strong support in the TX access and BH area at all technical levels of operation.
– Ensure proper and timely handling of individual/global complaints related to Transmission area.
– Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
– Provide troubleshooting, analysis & problem solution for critical situations.
– 24×7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems.
– Fine tune the Transmission nodes to achieve smooth & high-quality performance.
– Health check TX nodes To Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.
– Secure the Transmission network elements.
– Provide Transmission’s technical support to internal & external customers & ensure their satisfaction.
– Follow-up & prepare the Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures.
– Implement preventive software correction packages on Transmission nodes to solve Transmission network problems.
– Attending On site Events if needed.
– Report Transmission network activities to management for proper follow-up.
– Participate in acceptance & testing of new Transmission nodes, systems, features & services.
– Implement hardware system expansions.
– Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
– Follow the escalation & reporting procedure in due time.
– Responsible for reviewing the new technology /roadmaps /incident trends.
– Report Transmission’s network problems in time with clear information to management for proper decision making.
– Assess the need for suppliers’ support intervention & follow-up with suppliers regarding any Transmission network issues.
– Report performance against agreed plans & KPIs.
– Attend all assigned Trainings, Sessions, or workshops.

Core Competencies, Knowledge and Experience

– BSc in Telecom engineering.
– Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN).
– Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.
– Minimum 3 years of experience in relevant field.
– Good knowledge of BH nodes/Routers: HU or equivalent.
– Good understanding of MW planning basics.
– Good understanding for the GSM/3G/4G network.
– Python Programming knowledge is a plus.
– Automation & scripting Tools developing experience is a plus.
– Good Communication/Management Skills.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.