Program Communications Lead (Remote)

Program Communications Lead | Incept Data Solutions | United States

Job Title: Program Communications Lead

Location: US-Remote

Must be US Citizen Public Trust Clearance by start date

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

– Organizes and prepares information and data for use in a wide variety of complex technical publications requiring in-depth knowledge and understanding of the subject matter and allied fields

– Disseminates complex (and highly technical) information and translates that information into plain language, to be understood (and acted upon) by end users

– Works independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods

– Recommends overall organization and layout, mode of presentation, publication methods

– Develops publications concept for best communication of subject matter

– May recommend editorial standards

– Reviews technical literature prepared by other staff members for content, coverage and clarity

– May provide work leadership for lower level employees

– Availability to occasionally work nights and weekends

Qualifications:

Requirements:

– Public Trust Clearance by start date

– ITILv4 Foundation Training and ITILv4 Foundation Certification (must be obtained within 120 days after hire)

– 4 – 9 years of experience and bachelor’s degree or equivalent experience

– 2 – 3 years of direct experience as a communications lead working directly with a government customer

– Experience as a remote worker demonstrating time management, self-discipline, cultural change management, and an Agile mindset

– Possesses and applies expertise on multiple complex work assignments

– Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

– Operates with appreciable latitude in developing methodology and presenting solutions to problems.

– Contributes to deliverables and performance metrics where applicable.

– Supports writing technical materials, such as Standard Operating Procedure documents, plans, and instructions

– Proven ability to work independently in a full and/or partial remote environment with limited supervision, and may supervise/lead others

– Possess the ability to communicate clearly in both oral and written forms, and communicate effectively with all levels of staff as well as clients

– Maintain standard working hours per the DIGIT contract and be available for meetings and other collaborations during those hours

– Demonstrated ability to apply comprehensive knowledge across key tasks and high priority assignments with the ability to use practical experience and training to determine how to accomplish tasks

– Have great attention to detail and grammar

– Handle edits, critiques, and corrections professionally

Desired:

– Be willing to learn in order to apply expertise to complex work assignments.

– Can think and write creatively for a broad range of assignments, requiring originality and innovation in determining how to accomplish tasks.

– Willingness to think outside the box when faced with problems.

– Use common sense and with the ability to use practical experience/ and training to determine how to accomplish tasks

– Have great attention to detail and grammar

– Handle edits, critiques, and corrections professionally

– Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), GovDelivery, Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow

– Willing to work a variety of shifts, including holidays as scheduled

Physical Requirements:
The physical demands described below represent the requirements for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The duties of this job require the employee to regularly do the following:

– If remote, maintain home workspace in a safe manner, free from safety hazards, and in line with information security policies

– Communicate verbally in-person, over the phone, by video chat, and clearly/succinctly in writing, primarily utilizing a keyboard

– Appear on camera for meetings with co-workers and government partners via video chat

– Ensure that proprietary company and customer information is consistently protected with the company’s expectation of information security

– View computer screens and sit for long periods of time

– Travel is not required

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Are you US Citizen?
• 3 years of direct experience as a communications lead working directly with a government customer
• Supports writing technical materials, Standard Operating Procedure documents, plans, and instructions.
• Possess the ability to communicate clearly in both oral and written forms, and communicate effectively with all levels of staff as well as clients.
• Must be US Citizen.
• Public Trust Clearance by start date.

Education:

• Bachelor’s (Required)

Experience:

• ime management, self-discipline, cultural change management: 3 years (Required)
• expertise on multiple complex work assignments: 3 years (Required)

License/Certification:

• ITILv4 Foundation Training and ITILv4 (Required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home