MultiplyMii
Amazon Operations Lead (Remote)
Amazon Operations Lead | MultiplyMii | Philippines
Amazon Operations Lead | MultiplyMii | Philippines
In this role, you will take charge of the client’s Amazon Vendor Central (VC) and Seller Central (SC) accounts, and leverage your deep Amazon operations expertise – listings, case management, plus leading and mentoring.
Beyond your experience, we seek a candidate who is an excellent communicator with a strong Amazon Operations background. You should have keen attention to detail, the ability to adapt to changing requirements, and a collaborative, analytical, and action-oriented approach to maintaining order and conformity.
This role is full-time and 100% work-from-home.
In This Role, You Will
- Be the Amazon Expert: Strategically manage Seller Central and/or Vendor Central accounts, utilizing your in-depth knowledge to optimize performance.
- Amazon Operations: Oversee and manage day-to-day Amazon operations, focusing on order fulfillment, inventory management, account health, and customer service processes.
- Listing Optimization: Ensure product listings are compelling, accurate, and optimized for maximum visibility and conversion. Master the art of flat-file updates to keep listings fresh and engaging.
- Amazon Offers & Account Health: Oversee account health by regularly monitoring offers. Meticulously ensure compliance with Amazon policies and proactively identify opportunities for improvement.
- Team Leadership & Task Delegation: Empower and guide customer experience specialist(s), skillfully assigning tasks and responsibilities to ensure the smooth and efficient operation of the Amazon accounts and stellar customer service, contributing to the overall success of Amazon operations.
- Data-Driven Insights & Reporting: Compile and analyze data on listing performance, sales trends, and customer experience metrics. Present reports to the Operations Manager, providing actionable insights.
- Collaborate Remotely: Partner seamlessly with the Operations Manager and other team members to achieve shared goals.
About You
Core qualifications:
- 3+ years of experience as an Amazon Generalist
- 2+ years of team management/leadership experience
- Experience with Amazon Vendor Central and Seller Central ins and outs.
- Familiarity working with Flat-files and variations
- Organized: Excel in maintaining order and structure.
- Detail-Oriented: Meticulous and precise, with a keen eye for accuracy.
- Action-oriented: Driven to take initiative and achieve results.
- Goal-oriented: Driven to achieve objectives with focused determination and strategic planning.
- Analytical: Methodically assess data to derive meaningful insights and drive informed decision-making.
Nice To Haves
- Experience in Customer Experience Support
- Amazon Vendor Central experience
- ZoHo
- Confluence, Wrike or Syncplicity
- Shopify
Why MultiplyMii
MultiplyMii, a premium Recruitment & HR services company, is growing FAST. We are currently hiring an exceptional Amazon Operations Lead who desires to be part of an exciting organization that rewards and values its team members.
One clear benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.
- 100% Remote work
- SSS
- Philhealth
- Pag-ibig
- Healthcare (HMO)
- Birthday bonus upon probationary (if applicable)
- Regularization bonus (if applicable)
- 13th-month pay
- Paid Service Incentive Leave (SIL) upon probationary
- Regular holiday premium upon probationary
- Annual performance appraisal subject for review (if applicable)
- Access to our free Learning and Development programs (if applicable)
Shift and Schedule: Monday to Friday, Early Morning Shift, 4AM – 1PM Central Time
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