Senior Technical Success Manager (Remote)

Senior Technical Success Manager | DataTrue | Worldwide

Senior Technical Success Manager

DataTrue

Remote

Job description

DataTrue is a Australia and Canada based startup, making software to help enterprise companies audit, monitor and validate the data they collect online. With some of the largest credit card providers, retailers, consumer goods, ecommerce and manufacturers using our products, we love to solve problems and provide the best possible experience for our customers.

This role gets to have an immediate impact in customer success as well as:

• Training & mentoring before and after moving to live channels.
• Supportive, smaller-sized teams.
• Growth opportunities within your role.
• Remote work

Main Responsibilities:

• Deliver a consultative support experience through creative, technical problem-solving and a thorough knowledge of how the DataTrue solution works.
• Prioritize support tickets and engage with product teams to solve complex product issues.
• Communicate thoughtful, customized solutions that help customers move forward and maintain service level agreements.
• Provide implementation support to existing and potential customers.
• Provide trade marketing feedback ad hoc, as required for sales collateral, training material, product release/s.

Experience and Skills:

• Technical skills: HTML+CSS, basic JavaScript, Analytics Tag Management and a basic understanding of website and mobile deployment processes. Experience with Google and Adobe analytics implementations is preferred. QA experience with web and mobile apps is nice to have.
• A minimum 3 year’s Technical Customer support or account management experience.
• Minimum three years of staff management experience, training, mentoring,
• Analytical nature with the ability to identify root causes and business drivers in problems.
• Strong verbal and written skills with the ability to build effective customer relationships.
• Comfortable working remotely with different time zones and a distributed team.
• Self driven, resilient

Please note that applications that leave empty these screening questions may not be considered.

Job Types: Part time

Qualifications
– Bachelor’s degree in Computer Science or related field
– Minimum of 5 years experience in IT support, project management, and vendor management
– Proficiency in Agile methodologies and software development lifecycle
– Strong analytical skills with the ability to troubleshoot complex technical issues
– Experience in working with databases and Windows environments
– Certifications in relevant technologies such as AWS, Docker, or network security

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor’s Degree (required)

Experience:

• Information Technology: 3 years (required)

Language:

• English (required)

Location:

• Remote (preferred)

Work Location: Remote

Application deadline: 2024-10-14

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home