Addreach Media
Customer Service Representative (Remote)
Customer Service Representative | Addreach Media |India
Company:
Misslacy™ – Your Fashion Secret
About Misslacy:
Misslacy is a fast-growing fashion accessory brand offering a range ofstylish, high-quality products designed for modern women. We take pride indelivering exceptional customer service and are now looking for a dedicated...
Customer Service Representative | Addreach Media | India
Company:
Misslacy™ – Your Fashion Secret
About Misslacy:
Misslacy is a fast-growing fashion accessory brand offering a range of stylish, high-quality products designed for modern women. We take pride in delivering exceptional customer service and are now looking for a dedicated customer care executive to join our team. If you have a passion for customer satisfaction and want to be part of a vibrant, innovative brand, we’d love to hear from you!
Job Overview:
We are seeking a Customer Care Executive to manage key tasks such as NDR management, abandoned cart recovery, and providing excellent customer service via WhatsApp and email. This is a work-from-home role requiring a motivated individual who can handle customer interactions efficiently.
Key Responsibilities:
- NDR (Non-Delivery Report) Management: Proactively resolve issues related to non-delivery by contacting customers and ensuring successful order fulfillment.
- Abandoned Cart Recovery: Call customers who have abandoned carts and encourage them to complete their purchase. This task includes providing personalized assistance and addressing customer concerns that may have led to cart abandonment.
- Customer Service: Respond to customer queries and concerns via WhatsApp and email in a timely, professional manner. Provide information on product availability, order status, and return policies.
- Record Keeping: Maintain accurate records of all customer interactions, including calls made, issues resolved, and feedback collected.
- Reporting: Provide regular updates on the number of resolved NDR cases and recovered abandoned carts.
Required Skills and Qualifications:
- Excellent communication skills in both Hindi and English.
- Prior experience in customer service or a similar role is a plus.
- Comfortable with outbound calling and handling customer queries over WhatsApp and email.
- Basic computer skills and experience with CRM tools or call tracking software.
- Ability to work independently and meet targets.
- Strong organizational skills and attention to detail.
Salary and Incentives:
- Base Salary: ₹15,000 per month.
Working Hours:
- Full-time, flexible hours. However, availability during key business hours is required to manage customer queries and ensure timely follow-ups.
Why Join Misslacy?
- Opportunity to work with a growing fashion brand in India.
- Flexible, work-from-home arrangement.
- Performance-based incentives that reward your hard work.
- Be part of a brand that values customer satisfaction and innovation.
How to Apply:
If you are passionate about delivering excellent customer service and want to be part of the Misslacy team, please send your resume and a brief cover letter outlining your experience to raman@addreachmedia.com
Job Type: Full-time
Pay: ₹15,000.00 per month
Benefits:
- Internet reimbursement
Schedule:
- Day shift
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹15,000.00 per month
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
