Senior Operations Engineer (Remote)

Senior Operations Engineer | CBRE, Inc. | UK

Senior Operations Engineer (OCC Manager)

...

Senior Operations Engineer | CBRE, Inc. | UK

Senior Operations Engineer (OCC Manager)

Job ID

186921

Posted

02-Oct-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance, Facilities Management

Location(s)

Basildon – England – United Kingdom of Great Britain and Northern Ireland

Job Title: Senior Operations Engineer (OCC Manager)

Business Sector: Data Centre Solutions, Critical Work Environment

Location: Basildon, UK

Reporting to: Account Manager

Shift hours: 4 on 4 off Shift Pattern (days)

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

To be fully accountable for the performance and efficiency of the OCC.
Ensure all reactive and breakdown works to all M&E Systems, Building Fabric, and infrastructure within the confines of the campus compound are completed promptly.
To effectively supervise the day-to-day operation and risk management promoting the foundation to operational excellence.
Full accountability of controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment analysis, quality assurance and root cause analysis.
To act as first response to BMS alarm notifications across campus and providing information to the client teams including DMO team and CBRE Senior Management Team.

Main Duties and Responsibilities

Monitor and respond to BMS & EMS alarms for specific buildings.
Provide 24/7/365 days a year support to CBRE and client facilities team as part of a 2 person shift team plus standby role.
Be able to make calculated judgements on sequence of alarms from the monitored sites.
Escalate any incoming alarms.
Produce clear and concise updates on actions seen and taken from BMS alarms and emergency repairs needed.
Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, and agreed service level agreements.
Issue and ensure appropriate controls within the Permit to Work systems.
Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating processes.
Communicate effectively to our client’s employees and contractors working onsite.
Update the clients permitting and ticketing and continuous checking of client system site works.
Ensure that comprehensive maintenance records are kept in the form of task sheets
Ensuring BMS contractor ping network devices and report any issues from the BMS system where lost communication has occurred.
Be able to remotely reset units and adjust any critical temperatures for sites if requested.
Be able to analyse PUE data for the client team.
Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
Ensure that the site is operated to a high Health & Safety standard with Engineering Excellence in mind.
To be forth coming with initiatives in all areas of our business including Energy, Projects and Maintenance.
Assist with providing monthly management report information for our client
Ensure compliant operational control systems that cover all activities are consistent with established processes.

Contract Specific Responsibilities

Ability to navigate any internal and client CAFM systems within your contract portfolio and ensure information fed into the system is accurate and detailed.
Support team of engineers within ensuring that supplier SLAs for maintenance and extra works are met.
Compiling and analysing key data for submission to the Account Manager for monthly reporting.
Keeping concise records of events during escalations to be able to provide supporting information to the client teams, and CBRE management team.
Ensuring all Subcontractor Packs are uploaded to the clients document management system within a timely manner, using these documents as back-up paperwork to process readiness for client audits.
Managing strategies to optimize services, monitoring the progress for seamless workflow operations, coordinating with the staff to determine daily continuity plans, and conducting regular maintenance on assets to ensure productivity.
Responsible for incident management in prioritising and coordinating the event until closure.
First point of contact with an event ensuring OCC team follow the incident management process and assess the severity/risk and impact of the event to critical services working alongside the customer operations team.
Full accountability for submitting root cause analysis and 5 why analogy to customer team within agreed timelines.

Accountabilities

Accountable to the data centre manager
Accountability for the performance of the control centre including but not limited to; control structures, governance, and measures interpreting policy and standards requirements to proactively implement a best-in-class control environment.
Assess the operational risk aspects of potential new processes/initiatives and OEM products together with customer teams; Assess emerging/material risks, identify trends, and remediate control issues.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home