Transcription Supervisor Wfh (Remote)

We are in search of a proactive Transcription Supervisor to join our innovative team in a fully remote capacity. This role is pivotal in developing, training, and supervising Transcription Project Managers and Legal Transcriber/Editors, reflecting our unwavering dedication to exceptional client service. The ideal candidate will possess robust leadership skills, excellent organizational capabilities, and a meticulous attention to detail. Effective communication and the ability to perform under pressure are critical for successful management of various transcription projects.

Key Responsibilities

• Direct and motivate a team of Transcription Project Managers and Legal Transcriber/Editors to ensure the delivery of high-quality work and superior client service.
• Oversee the comprehensive transcription process, including the receipt of audio files, task assignments, deadline tracking, quality assurance, and the certification of final transcripts.
• Engage with senior management to introduce and execute new policies and process improvements.
• Maintain consistent communication with the Litigation Technology Management team concerning any job submission issues.
• Manage staffing fluctuations to guarantee adequate support during operational hours.
• Conduct regular individual meetings with team members to promote development and open dialogue.
• Create training materials and lead team training sessions.
• Propose enhancements to departmental processes and workflows to optimize performance.
• Address urgent inquiries that arise after standard business hours.

Required Skills

• Exceptional attention to detail and strong verbal and written communication abilities.
• Proven leadership and management expertise.
• Highly organized with a strong capacity to work under pressure.
• Independent and self-motivated with a flexible approach to tasks.
• Strong analytical and problem-solving skills, demonstrating sound judgment.

Qualifications

• Bachelor’s degree.
• Minimum 5 years of experience in a customer service role.
• At least 2 years of management experience.
• Familiarity with the transcription and/or court reporting industry is preferred.

Career Growth Opportunities

This role offers significant potential for personal and professional development through opportunities for individual training, performance reviews, and participation in the hiring and onboarding of new staff. Your contributions will be integral to the team’s growth and success.

Company Culture And Values

Our organization champions a collaborative and inclusive work environment where teamwork and transparency are paramount. We value high-quality output, outstanding client service, and a commitment to continuous improvement, fostering a culture of mutual support and professional integrity.

Employment Type: Full-Time