minicabit
Customer Service Advisor (Remote)
Customer Service Advisor | minicabit | Worldwide
Job Title: Customer Service Advisor
Reporting to: Head of Operations
Who we are
minicabit is the UK’s largest and most visited cab comparisonwebsite, enabling customers and businesses to compare and book great quotesfrom over 800 licensed Cab Operators in over 550 UK towns & cities, onweb and mobile. Book single and return trips up to 12 months in advance. We...
Customer Service Advisor | minicabit | Worldwide
Job Title: Customer Service Advisor
Reporting to: Head of Operations
Who we are
minicabit is the UK’s largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12 months in advance. We are the UK’s highest rated service in our category on Trustpilot. This achievement underscores the critical role that exceptional customer service plays in our success.
Role Summary:
The Customer Service Advisor is responsible for providing excellent customer service to our customers and Service Providers. The ideal candidate will be a highly motivated and self-motivated individual with experience in a similar fast-paced customer service role.
Responsibilities:
- Provide excellent real-time customer service to our customers and Service Providers
- Handle a high volume of phone calls, chats and emails each day
- Apply common sense and logical problem-solving skills to ensure that bookings proceed as planned
- Communicate confidently with customers and Service Providers
- Learn and adapt to new software systems quickly
- Work independently and as part of a team
Requirements:
- Ability to multi task – this is not your average call centre role and the ability to manage multiple sources of communication and systems is a requirement
- Has worked in the UK travel and leisure industry, in a fast-paced, real-time environment
- Excellent communication skills
- Strong problem-solving skills
- Ability to learn and adapt to new software systems quickly
- Ability to work independently and as part of a team
- Experience using Zendesk and Google Suite an advantage
- Flexibility with working hours (from 6am to midnight)
- We require an employee who is located in the UK. [Must reside in the UK]
Benefits:
- Full-time, work-from-home position
- Opportunity to work with a fantastic team in a fast-paced environment
Qualifications
– Strong communication skills
– Prior experience in customer service roles
– Excellent problem-solving skills
– Detail-oriented and able to multitask efficiently
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,500.00-£24,950.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have experience working in a fast-paced multi task real-time environment?
Experience:
- Customer service: 2 years (required)
- High volume outbound call: 2 years (required)
- High volume inbound call: 2 years (required)
- multi channel communication: 1 year (required)
Work Location: Remote
Reference ID: minicabitCSA_202410
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