Zelh
Load Coverage Customer Support Specialist (Remote)
Load Coverage Customer Support Specialist | Zelh |Poland
About us:
...
Load Coverage Customer Support Specialist | Zelh | Poland
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Load Coverage, Customer Support Specialist for our third-party logistics company.
About our client:
We’ve been a family owned and operated company, committed to providing the absolute pinnacle in supply chain support for businesses of all sizes and varieties. Today, our leadership team is proud to carry on our tradition into the future and continue creating best-in-class end-to-end logistics solutions.
Responsibilities:
- Develop and maintain strong relationships with carriers, acting as the primary point of contact for ongoing coordination and communication
- Provide operational support to initiate and cover freight over the long term.
- Negotiate rates, contracts, and terms with carriers to ensure competitive pricing and service levels
- Coordinate the booking and dispatching of shipments to carriers, considering customer requirements, carrier capacity, and delivery deadline
- Track and monitor shipments to ensure timely and accurate pick-up, transit, and delivery
- Address and resolve any issues or challenges that arise during the transportation process, such as delays, damages, or service failures
- Perform accurate data entry to maintain carrier records and update relevant information
- Maintain accurate records of carrier information, contracts, rates, and shipment details
- Collaborate with internal teams, including customer service, operations, and warehousing, to ensure seamless coordination and customer satisfaction
- Stay up to date with industry trends, market conditions, and regulatory requirements related to transportation and logistics
- Provide regular reports and updates on carrier performance, shipment status, and relevant metrics
Working conditions:
- Work schedule: Mon-Fr 17:00 – 02:00 CET/ 8 AM to 5 PM PST.
- Competitive Salary in USD
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- 3+ years of experience in such a field
- Previous experience managing a small team
- Advanced English level
- Experience dispatching, tracking/tracing, negotiating rates with carriers
- New customer setups
- Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
- Exceptional communication, negotiation, and problem-solving skills
- Competitive, hard-working nature with a strong sense of urgency
- Team player with multi-tasking and prioritizing abilities
- Procurement and carrier onboarding experience will be perfect
