Analyst Tapestry And Billing Application (Remote)

We are seeking a seasoned Epic Tapestry and Billing Application Analyst to join our dynamic team in a remote capacity. This role offers you the chance to contribute to innovative solutions while enjoying the benefits of a collaborative environment free from extensive travel demands.

Key Responsibilities

• Incident Management: Effectively address and resolve user-reported incidents, escalating complex problems as necessary.
• System Monitoring: Vigilantly monitor the Epic Tapestry environment along with the Oracle Revenue Management and Billing (ORMB) system to ensure peak performance and stability.
• Change Control Oversight: Navigate build migration paths while overseeing the change control process and managing ticket resolutions proficiently.
• Customer Support: Deliver outstanding customer service, troubleshoot issues, and prepare comprehensive training materials for Epic Tapestry and ORMB users.
• Project Participation: Engage in and occasionally spearhead projects, translating client requirements into actionable outcomes while managing relationships and expectations.
• Liaison Role: Foster collaboration through meetings, acting as a bridge between various departments and Information Systems to promote best practices and maintain quality standards.
• User Satisfaction Management: Ensure user satisfaction by proactively communicating, monitoring issues, and providing solution-oriented escalations.
• Documentation and Analysis: Conduct thorough investigations and document operational specifications for ORMB and Epic Tapestry functionalities.
• Mentorship: Act as a mentor to peers, offering guidance in build processes, workflows, and implementation strategies.
• Process Improvement: Identify and implement enhancements to departmental processes, including maintenance planning and compliance with health plan regulations.

Required Skills

• 6+ years of relevant professional experience.
• Active Epic certification in at least one Tapestry module.
• Proficiency with Oracle Revenue Management and Billing (ORMB), Tivoli Workload Scheduler (TWS), and Unix commands.
• Familiarity with HIPAA regulations and healthcare messaging formats (HL7, EDI, CSV, XML).
• Strong analytical capabilities with the ability to design, execute, and maintain complex systems.
• Excellent problem-solving, written, and verbal communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Qualifications

• Preferred experience includes build capabilities in Epic Tapestry, understanding of membership and billing processes, and familiarity with production troubleshooting and Payer/Provider applications.
• Knowledge of ANSI 278 and 834 transactions, along with ITIL service methodology is advantageous.
• Ability to work independently and across various time zones.

Career Growth Opportunities

We are committed to your professional development and offer numerous avenues for skill enhancement, mentorship, and leadership experiences, empowering you to advance your career in a supportive environment.

Company Culture And Values

Our organization is dedicated to fostering a diverse, equitable, and inclusive culture where team members are encouraged to contribute their unique perspectives. We place a high value on collaboration, engagement, and the overall well-being of our workforce.

Employment Type: Full-Time