Senior Network Operations Systems Specialist (Remote)

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You’ll Do

• Responsible for developing into an expert in Disputes processes, rules, databases and interfaces.
• Runs all aspects of day to day production support, client support, and UAT / implementation activities for all semi-annual release install and any off-cycle implementation activities with assistance and oversight available
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

How You’ll Do It

• Ability to develop thorough knowledge of Disputes function to assist in managing day to day production support and provide troubleshooting assistance.
• Assists in the development content and for participating in Dispute overview sessions with clients, primarily Issuers and Acquirers.
• Assists in defining future content for the Dispute Rules Manual and assists in the development team in identifying changes which have rules impact.
• Develops and delivers Disputes Overview training and communications for Operation Centers, Account Executives and Field Sales when applicable.

Qualifications You’ll Need

The Basics

• Bachelor’s degree in business

Physical And Cognitive Requirements

• Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
• Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.
• Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No
• Primarily, where is this job performed? Primarily performed indoors in an office setting.
• Does this job require the ability to operate equipment or machinery? Select all that apply. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Does this job require the ability to communicate verbally or in written form? Select all that apply. Ability to communicate verbally.; Ability to communicate in written form.
• Does the job require travel? Travel up to 10% of the time.
• Does this role require testing or assessments to measure the ability to perform the job? No

Bonus Points If You Have

• 2+ years of experience in payments
• In lieu of a degree, 4+ years of experience in payments, customer service, management

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#remote

Application Deadline

The application window for this position is anticipated to close on Oct-09-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.