Lead Consultant Client Management Health Benefits (Remote)

Lead Consultant Client Management Health Benefits | myGwork– LGBTQ+ Business Community | Singapore

This job is with WTW, an inclusive employer and a member ofmyGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.
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Lead Consultant Client Management Health Benefits | myGwork – LGBTQ+ Business Community | Singapore

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Role
Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets.
Responsible for profitability of clients within your portfolio.
Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
Responsible for actively cross selling existing clients.
Responsible for developing referral prospects from your existing clients.
Responsible for retention.
Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.
Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:
Account Management
Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
Maximizing account profitability for each client by:
Achieving optimum remuneration consistent with competitive premium level as compared with services provided.
Managing credit control
Monitoring workload
Developing the “total service programme” for each client by promoting the full range of Willis services where a need exists.
Enhancing/building client relationships and getting to know clients including decision makers.
Account Administration
Ensuring that the following are current for each client:
Client Data File(s)
Client Service Status Record (BOR)
Minutes of Clients Meetings
Communications in accordance with Group Standards
Files and process adopted are all WEM compliant
Claims Services
Timely claims analysis for major clients
Ensuring prompt and satisfactory settlements in the event of losses
Conducting regular reviews of all outstanding claims with the clients
General
Enhancing Company’s profile amongst clients
Ensuring compliance with the requirements of Company’s Quality Standards
Ensuring no Errors & Omissions claim arises out of clients.
Credit control – follow up with clients on outstanding premium.
Building carrier relationship
Monitor/control workflow priorities in the team to ensure goals/target are achieved
Assist/undertake any other duties as may be required.
Qualifications
The Requirements
Minimum of 3-5years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry
SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
Excellent ability to communicate effectively with a strong focus on customer service
Good oral and written communication skills
Deep knowledge of the Singapore vendor marketplace
Technical proficiency in Singaporean employee benefits
Broad understanding of compliance issues related to local legislation
Proficiency in Microsoft Office (especially Excel and Word);
Proficiency in English language Competencies
Client Focus
Influence and Selling
Results Focus
Collaboration
Thought Leadership and Innovation
Equal Opportunity Employer
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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home