Customer Support Agent (Remote)

Full Time, Remote, India – Kochi

Nuventure Connect, an ISO 27001:2022 and SOC 2-certified company leverages deep technology expertise to solve complex business problems, empowering clients worldwide. Our commitment to state-of-the-art technology solutions spans the entire product value chain, helping customers globally. With expertise in engineering, design, and digitalization, we deliver next-generation solutions, including intuitively designed software, end-to-end IoT solutions, cloud infrastructure management, and managed IT support services. Our agile methodologies bring unique ideas to life efficiently, serving organizations of all sizes. As a trusted technology services partner, we also specialize in graphics design, industrial CAD services, content generation, and marketing, delivering holistic and scalable solutions to our clients.

Introduction

We are seeking a highly motivated and detail-oriented Customer Support Agent to join our team. In this role, you will play a crucial part in ensuring the smooth flow of information and maintaining high levels of customer satisfaction.

What You Will Do

• Accurately input data into designated software and other relevant systems.
• Respond to customer queries via email, ensuring timely and professional communication.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues efficiently.
• Identify and escalate urgent customer requests or complaints.
• Adhere to data entry procedures and quality standards.

What We Are Looking For

• Excellent written communication skills with a strong command of English grammar and punctuation.
• Proficiency in data entry with a keen eye for detail and accuracy.
• Ability to type quickly and accurately on a computer keyboard.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and as part of a team.
• Openness to working on US time zones.

Bonus Points

• Prior experience in a customer support or data entry role.
• Familiarity with CRM software.
• Knowledge of data privacy and security best practices.

Your Mindset

• Customer-centric with a passion for delivering excellent service.
• Positive and proactive approach to problem-solving.
• Strong work ethic and commitment to meeting deadlines.
• Eagerness to learn and adapt in a fast-paced environment.