Yardi Developer Support (Remote)

Job Summary:

At Greystar-India, the strategic theme for 2024 and 2025 is to build, scale and automate.

To accomplish this theme, organization has taken a decision to scale the “Technical Support – PMS” global team within India. This team is intended to start supporting Yardi as a PMS (property management system) but will bring other PMSs like Entrata, OneSite and Lavanda also in scope. This team will support Europe to begin with, and add multiple regions (US, LatAm, APAC) within 12-15 months.

As a Senior Associate, there are 3 broad responsibility areas mentioned below

1. To ensure that all reported PMS incidents are addressed and resolved within agreed turnaround time
2. Support business units and associated corporate employees with their requests around data, & reports and developing (coding) few ad-hoc utilities.
3. Perform quality assurance & testing to support various application releases and upgrades.

What You Will do

1. Collaborate with Greystar on-site, business operations, corporate and vendor teams to understand, analyze, investigate, troubleshoot and resolve incidents related to PMSs (Property Management Systems).
2. This team is going to focus on Yardi, to begin with. Within 3-4 months, this team will start adding systems and regions.
3. The candidate is expected to run conference calls and act as focal point to escalate issues/incidents, whenever required.
4. Create and maintain KBAs (Knowledge Base Articles) for these incidents.
5. Extract required data by creating, running and troubleshooting (whenever required) ETL pipelines. This would require experience in databases and SQL. Experience in developing ETLs by ingesting data from APIs will be preferred.
6. Developing multiple customized utilities with the help of Python or C# to automate or accomplish these repeatable or mundane tasks.
7. Develop customized reports
8. Perform end to end testing for new releases and version upgrades.

Who You Are

1. Have a problem solving mindset with a desire to learn and embrace challenges.
2. Always have business and end customer as center of the function.
3. Highly collaborative team player.
4. Self-motivated with a proven track record in IT service management.
5. Always ready to learn.

What You Have

1. Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent from an accredited college or university with major course work in a field related the job.
2. Minimum of 3 years of relevant experience working on Yardi, RealPage, Entrata, Lavanda
3. Hands-on experience on any programming language – preferably Python or C#
4. Should have worked developing and troubleshooting ETL pipelines leveraging SQL
5. Good understanding and working experience in databases and data warehouse systems (not mandatory but preferably Azure)
6. High level knowledge of Agile development methodologies