Healthcare Customer Service Team Lead (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Supportive and collaborative work environment
• Chance to lead and develop a high-performing team
• Engage in impactful work that enhances member and provider satisfaction

What To Expect (Job Responsibilities)

• Supervise and manage a team of contact center agents, providing regular coaching and feedback
• Monitor team performance and address any performance-related issues
• Conduct training sessions to develop team skills and knowledge
• Analyze KPIs and implement strategies for improvement
• Maintain open communication with clients and internal leadership, escalating concerns as needed

What Is Required (Qualifications)

• Proven leadership experience, including managing, coaching, and developing a team
• Strong motivational and communication skills with a positive attitude
• High attention to detail, with perfect quality scores and no production errors for the past 8-12 months
• Technical proficiency in timecard management, quality assurance, and KPI analysis
• Ability to manage multiple responsibilities and take initiative without being asked

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related contact center environment
• Strong conflict resolution, decision-making, and organizational skills
• In-depth knowledge of quality assurance and reporting
• Familiarity with contact center tools and software
• Demonstrated initiative and integrity in previous roles

#HealthcareTechnology #ContactCenterLeadership #RemoteWork #CareerGrowth #TeamSuccess

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