System Support Officer (Remote)

System Support Officer | Master Builders Queensland | Australia

The Master Builders eDocs system is a trusted digital platform that streamlines document management for our members. Working within a small team, you will have the opportunity to develop your skills across a broad scope of offerings and genuinely contribute to helping our members improve their business.

We are looking for a motivated Customer Support Officer who will be responsible for providing front line technical support to users of our platform.

Your new role

• Provide front line technical support to end-users (members, staff and consumers) via phone and email.
• Diagnose and troubleshoot issues, providing step-by-step guidance to resolve user problems.
• Liaise with other departments where required to seek a resolution for the user.
• Identify recurring issues and work with the appropriate team members to provide feedback on system improvements.
• Gather user feedback and provide insights to enhance the platform’s features and functionality.
• Provide system reporting support.

What you will bring to the team

This role is customer service focused so a genuine passion for helping others is essential. You will bring to the team:

• Experience in customer service or helpdesk environments.
• Proficient use of the Microsoft Office suite.
• Strong verbal and written communication skills with the ability to explain technical concepts in simple terms.
• Strong problem-solving abilities and a customer-focused mindset.
• Comfort learning new software tools and features.
• Experience in software support (desirable)
• Experience using a CRM (desirable)

But why join us?

It’s our brand – established in 1882 and with more than 10,000 members, we represent some of Australia’s largest and most successful builders and trade contractors.

Our 9 offices are home to over 130 staff across the State to who we strive to deliver that balance between work and life. As part of the team you can look forward to enjoying:

• a day off on your birthday
• 10 paid YOU days per year to rest and recharge (yes, that’s on top of your usual leave entitlement)
• WFH 1 day per week
• a competitive super scheme to help boost your retirement savings
• on-site brekky each day
• free inner-city parking

Keen to join the team? To apply, forward a detailed resume with a covering letter outlining why you are the right person for this role.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home