Junior Product Support Specialist (Remote)

ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Our fast-growing SaaS testing platform is looking to add a Senior Customer Support Hero to the team:

• As a Product Support Specialist, your role is to provide answers to Katalon customers’ issues, recommend solutions, and guide users through features and functionalities
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust, and also be familiar with help desk software
• Ultimately, you will help establish our reputation as a company that offers excellent technical support to our customers
• An ideal applicant would be self-driven, with an interest in digging deep into problems, and draw satisfaction from going above and beyond to provide solutions

ABOUT POSITION

We are seeking a Junior Product Support Specialist to join our team. In this role, you will be responsible for providing support to our customers, helping them troubleshoot issues and providing solutions. You will work closely with our product and engineering teams to address customer needs and improve our products.

RESPONSIBILITIES

• Respond to customer inquiries and provide technical assistance via various communication channels.
• Troubleshoot and resolve customer issues and document solutions.
• Collaborate with cross-functional teams to address customer needs and improve product functionality.
• Maintain knowledge of our products and stay up-to-date with new features and enhancements.
• Contribute to the development of support resources, such as knowledge base articles and FAQs.

Requirements

• 1+ year(s) of hands-on experience with Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)
• Willing to work 1:30 PM – 10:30 PM IST
• Knows Selenium IDE, Web Driver, and Grid and knows any one of programing languages, such as, Java, Groovy, or Javascript.
• Demonstrated self-starting and supportive team spirit
• Ability to effectively multitask and excel in a fast-paced environment
• Strong command of English for effective communication and presentation skills
• Ability to work independently and collaboratively in a team environment
• Attention to detail and ability to handle multiple tasks. Be able to handle pressure.

Technical aptitude and ability to learn new software and tools

Benefits

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below:

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.