Quality Professional (Remote)

To join our Rayong Plant Operation team, to sustain/improve and develop our Quality of Products and Services to satisfy our customer and building Quality capability in our team to drive our competitive advantage in the markets.

Our Team

In this role you will work closely with the plant operation team, Global Quality team and customer to anticipate their needs, requirements, and work with Operations team to create virtuous cycles of mutual benefit. As quality is one of the key considerations of customer to be a partner with Guardian to your contributions is important to Guardian reputation in the market and improve our competitive advantage on product quality & reliability and services as well.

What You Will Do

Key Responsibilities & Expectations:

• Principle base management
• Advancing PBM culture (Vision & Value & applying Principles to get the long-term value).
• Aligning with Global Quality Capability Vision and MBM 5-Dimensional framework for Quality.
• Applying a supervisor’s responsibility to get a high-performing team.
• Supplier Quality
• Work with the department to address incoming raw material quality issues to the purchase department. Get corrective action, feedback on the issue via Intelex System and to ensure issues are resolved.
• Responsible for implementing global Supplier Quality process and procedures in the plant along with purchase team and user departments – Supplier evaluations & Supplier assessments.
• In Process/Product Quality
• Interact with internal customers in the plant for internal quality improvements and rejections.
• Responsible for taking Department wise Process Control plan/PFMEA to the shop floor team and to ensure that the team is well trained.
• Drive Quick response quality control (QRQC) well and ensure progress in all departments.
• Get effective results out of Layer Process Audit (LPA). Train users and follow up open mitigation for effectiveness of system.
• Process capability deployment in Production lines (Float, Mirror, Lamination etc.)
• Customer Focus
• Analyze customer feedback, complaints & inputs for repetitive issues. Verify corrective actions are in place.
• Drive 8D’s problem solving/MBM problem solving methodology & tools across the plant. And train departments to use it on repetitive issues.
• Get effective results out of Master control system for customer claim. Train users and resolve concerns for effectiveness of system.
• On time customer complaint review, discussion. Ensure Root cause for customer complaint has been identified and corrective actions implemented.
• Closely work with CQM and Customer to serve the best service related to quality, quick response, and knowledge sharing.
• QMS & Continual Improvements
• Sustain the results and implementation of ISO 9001:2015 certification & help departments to implement changes required as per standard.
• Work with department for readiness of QMS and ensure preparedness for external audits like ISO, TIS, SIRIM, SNI, SAI, CSI, KS.

Who You Are (Basic Qualifications)

• Bachelor’s degree in engineering, Production, Science.
• At least 5 years in customer & quality experience will be an advantage.
• Background in Automotive industry is a plus.
• Proactive communications with both internal & external parties, fluently communicate in English. Thai is mandatory.
• Logical thinking & analytics thinking to lead team on problem solving, route cause analysis.
• Presentation skill to share the outcomes of the analysis.
• Quick learning and ability to introduce, launch new system, applications to the team.
• Ability & flexibility to travel & frequently visiting customers.
• Must have the ability to work remotely and independently.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You’ll find our glass in homes, offices and cars and in some of the world’s most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.