Customer Service Agent (Remote)

Customer Service Agent | Motion Composites |Worldwide

Motion Composites is a rapidly growing company that designs andmanufactures ultra-lightweight folding wheelchairs made of carbon fiber. Wedistribute our products in 31 countries worldwide! Driven by values thatguide our daily operations, we are committed to making a real difference inpeople’s lives. To support our team, we are seeking individuals whoare eager to have a rewarding work experience aligned with these...

Customer Service Agent | Motion Composites | Worldwide

Motion Composites is a rapidly growing company that designs and manufactures ultra-lightweight folding wheelchairs made of carbon fiber. We distribute our products in 31 countries worldwide! Driven by values that guide our daily operations, we are committed to making a real difference in people’s lives. To support our team, we are seeking individuals who are eager to have a rewarding work experience aligned with these values:

Having a passion for helping others
Taking initiative
Delivering sustainable results
Collaborating and communicating clearly
Making work fun!

Under the supervision of the Customer Service Team Leader, the Data Entry Clerk plays a crucial role in transferring, inputting, or classifying data from various sources into our computer system or database. This process converts raw data into usable formats. The clerk also provides information about our products and services, processes customer inquiries, and resolves any emerging issues.

Responsibilities and mandates:

Enter data related to quotes and orders for parts and/or wheelchairs received via email or fax
Ensure continuity of service by communicating with customers on various issues
Receive, process, and transfer emails from the general inbox info@motioncomposites.com
Handle all types of customer requests internationally, including those from different branches of Motion Composites (e.g., France)
Perform any other related tasks

Required academic background and professional experience:

High school diploma or equivalent
1 to 3 years of experience in a similar role

Specific skills required:

Proficient in English (spoken and written)
Ability to solve technical problems
Proficiency in common computer tools, including MS Office Suite
Strong communication skills: clarity and conciseness in messaging
Customer-oriented
Quick learning ability for technical aspects
Good team working skills
Diplomacy and tact
Adaptability

Particularities:

100% Remote
2 weeks vacations & 1 week paid during Christmas time
Flexible hours: 9:00 AM to 5:30 PM / 9:30 AM to 6:00 PM / or 10:30 AM to 7:00 PM
Employment type: Full-time, Permanent

Compensation: Starting from $18.95 per hour

Benefits: