Operations
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level
ProDevelopment Group
Senior Hec Network Operations Level Support R (Remote)
Senior Hec Network Operations Level Support R | ProDevelopmentGroup | South Africa
Our Client a Global tech firm is seeking a Senior HEC NetworkOperations Level 4 Support to join their team in remotely on a ContractBasis. They offer stability, growth, attractive rates and a great working...
Senior Hec Network Operations Level Support R | ProDevelopment Group | South Africa
Our Client a Global tech firm is seeking a Senior HEC Network Operations Level 4 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.
The resources will support India and Mexico, Standard working hours are 08:00 – 17:00 local time of the work location of the respective.
A-Shift (A) – S1
IST
B-Shift (B) – S2
IST
- C-Shift (C) – S3
IST**
Mexico
G-Shift (G)
08:00 – 17:00 MX TIME
Responsibilities;
- Ensure stability, performance, and security of the HEC network
- Perform and lead tasks associated with Service Request and Incident Management Processes.
- Perform and lead lifecycle management / change management activities
- Perform and lead root cause analysis (RCA) and Problem management activities.
- Guide other support staff in performing their tasks
- Work with senior engineers from other domains (e.g. compute, storage, applications)
- Ensure high level of quality of documentation.
- Contribute to service, architecture and/or design reviews and optimization activities
- Represent Network team towards external customers and/or internal LoBs and/or vendors
Experience
- Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments
Technical Skills
- Public Cloud – Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure. AWS/GCP/Azure certifications are a plus
- Private Cloud Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications.
- Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation
- Network and Security – Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
- Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation
- Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)
- Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP.
- Experience with different VPN implementations and security parameters.
- Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network)
- Experience with Load balancer platforms.
- Experience with Storage and Compute as part of Infrastructure ecosystems is plus
- Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP.
- Basic Financial Understanding (OPEX & CAPEX)
- Experience in Service ownership / Coordination is a plus
- Experience with Public Cloud offerings is a plus
- Adaptable to Shift Model
Other Skills
- Profound ITIL knowledge, ability to guide/coach others
- Working via a standard ITSM tools
- Technology Certification(s) CCNP/CCDE preferred.
- ITIL certification/s
- experience in a customer facing engineering role
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