Member Sales Service Consultant Ncc (Remote)

We are looking for Member Sales & Service Consultants to join our national contact centre on a full-time basis. In this role, you will take calls from new and existing members across Australia, assisting them with their banking and financial needs.

Our contact centre teams enjoy the flexibility of dividing their time between remote work and our Flinders Street head office, offering the best of both worlds. We are passionate about being available for our members when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM, seven days per week with penalty rates applying for work on Saturdays and Sundays.

We understand the importance of balancing work and life, and we are committed to supporting our team members in achieving this balance. You can take advantage of flexible rostering options that allow you to manage your schedule in a way that suits your personal needs and if something doesn’t work, you can swap your shifts with another team member.

Key Responsibilities include:

• Delivering outstanding service to our members over the phone, ensuring a seamless banking experience
• Showing genuine care for our members when they need support
• Assisting members by being a knowledgeable resource on our products and services
• Recognising opportunities to promote and refer our products and services
• Encouraging members to utilise our digital services
• Prioritizing and completing tasks with accuracy and efficiency
• Effectively navigating various contemporary systems and software

You’ll be part of a team that promotes a supportive and inclusive culture, with comprehensive ongoing training to ensure your success. We value the hard work of our team and make sure to incorporate fun along the way!

About you

Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.

If you are ready to learn new skills and develop your career with a market leader, then we want to speak with you!

Heritage and People’s Choice will provide a supported 6-week on-site training program and the tools you need to make your job easier before you the hit the phones.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We’re committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Enhance your salary with discounts on banking, health insurance and shopping access across Australia
• Advance your career with training, study support and project opportunities
• Competitive leave benefits that empower employees to take time for themselves and loved ones
• Wellbeing support with our employee Assistance Program, wellbeing leave and mental health ambassadors’ program
• Make a difference with paid volunteering, Workplace Giving and diverse community initiatives
• Be recognised for your contributions through our peer-driven recognition program
• Flexibility and hybrid working arrangements

If you’re interested in this opportunity, please click ” and submit your application, including a cover letter and current resume, by Friday 8th November 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.