Payment Support Tech Senior Specialist (Remote)

Job description / Role

Role Purpose

– To operate and maintain the Services Management Payments nodes on daily working hours & On call basis.
– Full responsibility of owned service E2E
– Full responsibility on service availability and success ratio
– To Share knowledge to SOC, Solutions and support team members
– To solve individual or global internal/external customers complains.
– To report and escalate the network problems according to the agreements & rules. 3
– To implement required network changes with minimal impact on the customers.
– Full awareness and compliance with ITIL framework and best practices

Key Accountabilities & Decision Ownership

– Solve Global Problems / Act upon escalated alarms /complains from the services operations front line Team.
– Acceptance of new services/machines
– Demonstrated strong troubleshooting skills and root cause analysis to eliminate repeat issues; recommends and implements improvements
– Manage and coordinate vendor activities
– Develop documentation to support projects, programs and system configurations.

– Education: University degree, major in Engineering.
– Work Experience: 2+ years of experience
– Personal skills: Open minded, ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, Influencer.

Must have technical / professional qualifications:
– Required good Knowledge with different operating systems (Unix, Linux ,…), Database maintenance and housekeeping,
– Strong knowledge in shell scripting and SQL queries.
– Advanced skills in application servers including tomcat and Oracle WebLogic
– Robust knowledge in cluster solutions.
– Advanced trouble shooting skills E2E including OS, DB & Infrastructure
– Virtualization hands-on experience
– Good theoretical knowledge about switching and GSM.
– DevOps & Agile experience
– Proven Leadership skills

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.