Royal Service Agent Arabic Speaker (Remote)

Job description / Role

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

– Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
– Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
– Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
– Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
– Maintain accurate records of guest requests, complaints, and feedback using the property’s service management system.
– Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
– Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
– Provide translation assistance for Arabic-speaking guests when required.
– Ensure adherence to company policies, procedures, and service standards at all times.

– Previous experience in a front office, guest service, or call center role within the hospitality industry is preferred.
– Fluent in Arabic (spoken and written) and English.
– Additional languages are a plus.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Ability to multitask and remain calm under pressure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.