Field Support Specialist (Remote)

Job description / Role

Responsibilities:
• Act as hardware support expert liaison to other technical teams and non-technical teams (e.g., networking, compute, compliance, business operations).
• Understand internal customer problems and provide technical solutions in a timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
• System board level repair and fault diagnosis to SLAs.
• Planning and commissioning new rack positions.
• Involvement with the design and commissioning of new whitespaces.
• Structured cabling installation is a significant part of this position.
• Keep up with the latest technologies and apply them appropriately.
• Adherence to defined health and safety processes at all times.
• Working as part of a multi-disciplinary team without friction.
• Additional on-premise work at customer locations may be required.

• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• Experience in IT infrastructure support and server administration in a mid-sized environment (200 – 1000+ server systems).
• Experience with data center M&E equipment.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a “mission critical operations” environment.
• The position involves on-call, which means you should have a driving license and be able to reach out to the data center site within approximately 60 minutes.
• The position has a physical component requiring the ability to lift up to 25 Kg and may require working in cramped spaces or elevated locations.
• Ability to speak confidently and to communicate clearly in a virtual environment.
• Strong adherence to processes and be a process champion.
• Good communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Highly service-oriented, reliable, responsible, and self-motivated.
• Good command of English.

Required Data Center experience:
• Basic knowledge of data center design, including electrical and cooling plant and operation thereof.
• Basic knowledge of airflow management (hot aisle, cold aisle, containment, etc.).
• Rack and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fibre and copper (e.g., looming, term and test).

Required systems and hardware expertise:
• Systems administration (Linux and/or Windows Servers).
• Hardware repair, diagnosis and break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO).
• Base operating system installs and configuration.
• Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, etc.

Career Level:
IC3

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.