Cx Risk Audit Lead (Remote)

The Team and Role:

We are seeking a meticulous and analytical Risk Audit leader to join our Customer Experience team. The ideal candidate will be responsible for auditing and analyzing various parts of our business operations to ensure adherence to internal policies, industry regulations, and compliance standards. This role is critical in identifying areas of risk, monitoring performance, and engaging in remedying issues. The Risk Audit lead will work closely with cross-functional teams to recommend improvements and safeguard the integrity of our business.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

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  Develop and implement audit strategies to continuously monitor adherence to best practices.

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  Conduct regular audits across various business units, ensuring compliance with policies, industry standards, and regulatory requirements.

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  Analyze data and workflows to identify inconsistencies, inefficiencies, or potential risks.

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  Collaborate with teams to recommend corrective actions and policy updates where necessary.

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  Prepare detailed reports on audit findings, highlighting areas for improvement and mitigation strategies.

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  Ensure that all findings are followed up and resolved in a timely manner.

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  Customer Care Response Team duties:

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    Handling exceptional safety and legal inquiries

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    Work with CX Business Process Manager to conduct regular reviews of all Safety process documentation to identify necessary process updates

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    Collaborate with the legal team to ensure that any and all safety issues are reported on and escalated when needed/required

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    Identify and verify product defects/concerns and escalate according to defined procedures received for further investigation to completion

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    Direct the collection and preparation of safety samples as requested by the legal team

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    Help update and maintain the Safety tracker

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    Attend, when required, meetings with QA and/or Safety Committee to help review reported global safety issues

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    Analyze product safety complaints and communicate it to the Product Specialist Team

Key Qualifications: :

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  Proven experience in business auditing, compliance, or related roles

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  Strong knowledge of auditing procedures, compliance standards, and industry regulations

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  Technical proficiency in using CX Operational tools and software

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  Excellent analytical and problem-solving skills

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  High attention to detail with the ability to manage multiple audits and projects simultaneously

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  Strong communication and collaboration skills, with the ability to present findings and recommendations clearly.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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