Senior Client Consultant (Remote)

Department: Client Experience

Employment Type: Permanent – Full Time

Location: Italy

Reporting To: Justine Kruger

Description

Location

Why Confluence?

Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

The purpose of the Senior Client Consultant is to support the Revolution Risk clients including Asset Managers and Service Providers acting as the first point of contact for all queries. This role will also support our Risk Managed Service business. You will facilitate the clients’ use of the system, ensuring that their experience is positive, and potential is realised. The role acts as a value-add service, where you will also be responsible for working collaboratively with Account Management to help grow our business opportunities.

What skills and experience do I need to succeed?

Client orientation experience, specifically: establishing, promoting, and nurturing good client relations (both internal and external); obtaining first-hand client information and using it to meet their needs; finding the right balance between client needs and company needs; cross-selling new products.

Planning and organization skills, specifically: marshalling resources; documenting and simplifying complex tasks; and managing multiple detailed client requests at one time.

A good knowledge of Risk and Investment Management is key.

Market Risk experience – knowledge of VaR, liquidity risk, stress tests.

Solid understanding and experience with derivatives – swaps, futures, options.

You may have worked as a ‘Client Consultant’, or ‘Client Specialist’.

What do we offer?

Benefits

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.

🌎 Global Career Development opportunities

🎊 Social Events

💵 Referral Bonus scheme – Upto $3,000 per successful referral

🚀 Plus many more!

More about the Location

We offer flexible working options for all employees.

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.