Initiate International
Account Director (Remote)
Account Director | Initiate International | UK
Account Director | Initiate International | UK
About the Ideal Candidate:
This candidate thrives in a vibrant, fast-paced environment where collaboration is key. With a knack for understanding customer needs—sometimes even before they do—they possess the ability to make swift and effective decisions. As a natural leader, they excel at managing cross-functional teams without relying solely on authority. Their strong analytical skills allow them to derive meaningful insights from data, driving impactful strategies. No task is too small; they are willing to roll up their sleeves to ensure everything runs smoothly.
Key Responsibilities:
- Act as the go-to contact for portfolio merchants, adeptly handling inquiries and resolving issues to maintain high satisfaction levels.
- Monitor and analyze performance metrics, identifying areas for optimization and mobilizing cross-functional teams to enhance the in-life experience for valued merchants.
- Take ownership of preparing and executing Quarterly Business Reviews (QBRs), ensuring actionable insights are delivered and tracked.
- Maintain an updated database of merchants and essential project documentation to support business continuity.
- Cultivate strong, lasting relationships with portfolio merchants, acting as a trusted advisor.
- Serve as the ultimate problem solver for partners, addressing any challenges related to local payments, settlements, payment marketing, and customer success.
Requirements
Qualifications:
- A bachelor’s degree in Business Administration, Economics, or a related field; however, equivalent experience will also be considered.
- At least 7 years of experience in account management, business development, or sales, demonstrating a proven track record in leading end-to-end processes from lead generation to surpassing revenue targets.
- A self-motivated individual with a sharp eye for detail and a customer-first mentality.
- Exceptional time management and prioritization skills, capable of delivering results under pressure in fast-paced settings.
- Proven experience in managing both external and internal stakeholders across multiple time zones.
- Familiarity with payments, mobile technologies, e-commerce, website development, and digital innovations is highly preferred.
Benefits
What’s in It for You?
- Take a leading role in shaping the trajectory of the business, making a significant difference for clients and the organization alike.
- Join a rapidly expanding global company where your professional development is supported and encouraged.
- Be part of a collaborative, innovative, and inclusive environment that values every team member’s contributions and nurtures growth.
- Enjoy a competitive salary, comprehensive benefits, and flexible working arrangements designed to support your well-being.
Excited to take on a challenging and rewarding role as an Account Director? This is your chance to join a fast-paced environment where your contributions will make a real impact! If you’re ready to drive success and elevate customer experiences, apply now and be part of a thriving team that values innovation and collaboration!
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