It Service Associate Onesource Service Support Specialist (Remote)

Immediate need for a talented IT – Service – Associate OneSource Service Support Specialist. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-47161

Pay Range: $24 – $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Monitor & respond to customer requests ensuring effective communication.
• Process requests for equipment service.
• Schedule regular maintenance and record all event activities in applicable CMMS.
• Communicate timely program information to selected service providers to ensure satisfactory delivery of services.
• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer site requirements.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Utilize applicable CMMS, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Work with service delivery team to ensure service delivery goals are met .
• Coordination: Responsibility to provide visibility to accuracy of data in comparison to process, metrics and KPI .
• Presentation of results to manager .
• Point of escalation within the Customer site teams .
• Point of contact within the team to share and implement best practice & training opportunities.

Key Requirements and Technology Experience:

• Key Skills: Customer service, Email chat, Pharma/laboratory environment experience.
• Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
• Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials.
• Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
• Monitor open requests, working to achieve closure, and meeting metrics requirements.
• Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
• Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.

Our client is a leading Medtech Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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