Service Manager (Remote)

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for an Service Manager to join our team in the UK!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Remote working anywhere in UK
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

What to expect:

• Support the commercial organisation during contract phase (standard and extra service); maintain customer relations and commercial task execution.
• Transfer knowledge by way of internal and external advice, as well as presentations on administration services, management and administration set-up.
• Identify administration tasks on the basis of a quick scan, an administration plan including calculation; determine within this context and in consultation with team the administration criteria; define administration setup (service installation phase).
• Provide functional leadership to dedicated service managers and service coordinators.
• Investigate into developments in administration, as well as provide advice and support regarding administration practice, techniques and tools.
• Manage the complete contract environment (sub-contractors for example).
• Advise customers regarding possible change processes.
• Monitor project(s) on the basis of time, money and information, as well as organisational and quality criteria.
• Evaluate assigned projects (including calculation of actual costs).
• Report progress and evaluations to the Operations Manager and customer.

What we expect from you:

• Experience in team, project and decision-making management tasks within its technological perimeter
• Set up, manage and evaluate one or more complex contracts for the administration and ongoing development applications and information systems.
• Excellent Inter-personnel skills
• Personal drive, highly self-motivated and self-organized
• Excellent Team Player and ability to work in a international team
• Flexibility and creativity

Service Provided from 7am to 6pm

Potential for On-call duty

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.