International Communications Representative (Remote)

International Communications Representative | Voicentric LtdDurham | Worldwide

*Please note that you will need to be based in the UK and the role isfully remote. You will also need to be able to work 1-9pm Monday to Fridayfor this role*

Want to help play a key part in our fast-growing North East scientificmarketing agency?

Want to join a multicultural, multilingual company where you can grow...

International Communications Representative | Voicentric Ltd Durham | Worldwide

*Please note that you will need to be based in the UK and the role is fully remote. You will also need to be able to work 1-9pm Monday to Friday for this role*

Want to help play a key part in our fast-growing North East scientific marketing agency?

Want to join a multicultural, multilingual company where you can grow and develop your career?

Voicentric is looking to recruit graduates on a full time basis, people with a proactive and competitive attitude, who can work well both independently and as a team, in order to achieve daily and weekly targets and work well under pressure.

You will have the ability to articulate complex information in a clear and confident manner, and have exceptional attention to detail.

We are looking for people who are able to work on our North American projects, between 1pm and 9pm Monday to Friday.

Your role:

As an International Communications Representative, you will be responsible for conducting professional calls, on behalf of our clients, in order to communicate complex information about new technologies, raise product awareness and assess the requirements of prospective customers.

Conduct calls in order to generate high quality leads
Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication
Understand the needs of the prospective customer and react accordingly
Maintain organised and detailed records of customer interactions
Research contacts and consider their requirements prior to communication
Support your colleagues and work as a team
Deliver a very high standard of quality and professionalism at all times

About you:

Essential Skills:

Exceptional communication skills; both written and spoken
Educated to degree level or equivalent professional experience
Positive attitude and result driven
Good team and interpersonal skills
Confidence to direct the course of a conversation and handle objections
Well-organised and conscientious, with excellent attention to detail
Ability to quickly learn new processes

Desirable Skills:

Fluency in an additional language (ex: German, French, Spanish, Italian, Portuguese, Mandarin, Korean…)
Scientific background – particularly Chemistry or Biology (educational or vocational)
Experience with CRM
Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc)

The benefits we offer:

Option of a flexible contract or a permanent contract; part time hours or full time hours
Eligible employees can earn a share of the profits from the company as Voicentric became an EOT (Employee-Owned Trust) in 2019.
Employee of the quarter awards (prizes have included trips for two, brand new laptop or tv, yearly gym membership, etc)
Ongoing training, coaching and progression opportunities
No weekend work
Regular parties and events
EAP (Employment Assistance program) via Healthcare Assured – available to help employees deal with personal problems that might adversely impact their work performance, health and wellbeing.- Free 24/7 counselling, legal & information line- Critical incident advice & telephone support- Online health portal & access to the Wisdom App
Pension scheme
Free eye test
Free flu vaccination
Informal dress code

Life at Voicentric:

Voicentric is an international and multi-lingual team. As well as being a professional and hard-working place, Voicentric strongly promotes a friendly and welcoming culture.

We celebrate our successes together with our annual winter and summer socials. We also organise regular office-based events and also support two charities annually through our ‘VC in the Community’ initiative.

We recognise outstanding performance through our Employee of the Quarter awards and many staff become eligible for an annual profit pay-out.

About Voicentric:

Voicentric is a scientific marketing agency specialising in Life and Material science. We promote scientific products to scientists, researchers, and academics all over the world by telephone, in order to generate interest and make them aware of new technologies that can potentially improve their daily work. Voicentric seeks to engage and qualify potential customers on behalf of our clients.

Job Types: Full-time, Permanent, Graduate

Pay: £11.75 per hour

Benefits: