BOC
Customer Service Officer (Remote)
Customer Service Officer | BOC | Australia
About BOC
BOC, a member of Linde PLC, is known as one of the world leaders ingases, engineering, and healthcare. We develop safe, sustainable andinnovative solutions for customers in many specialty sectors, heavyindustry and medical environments. For more than a century, the company’sgases and expertise have contributed to advances in industry and everydaylife, including steelmaking, refining, chemical processing, environmental...
Customer Service Officer | BOC | Australia
About BOC
BOC, a member of Linde PLC, is known as one of the world leaders in gases, engineering, and healthcare. We develop safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments. For more than a century, the company’s gases and expertise have contributed to advances in industry and everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care.
About the Role
This role plays a significant part in the lives of Healthcare customers. The role is responsible for setting up, onboarding, and coordinating the supply and education of medical and home oxygen products to patients. You will ensure the needs of this critical customer base are met for product information, patient education, pricing, orders, and deliveries
This is a Hybrid opportunity with work from home days (3days). No heavy sales involved.
Other responsibilities will include:
- Respond promptly to customer inquiries through various channels whilst maintaining a positive, empathetic and professional attitude toward customers always
- Handle customer requests relating to product information, pricing, process and policy, account opening, patient education, order placement and follow up, delivery enquiries etc
- Resolve customer enquiries by clarifying their requirement; processing their request or providing them a solution to their enquiry; following up to ensure resolution of root cause
- Fulfil customer request by understanding their needs; using the correct transition type; entering all necessary information accurately; following up transaction where necessary to ensure customer’s needs are met
- Resolve, record and escalate customer complaints
- Providing feedback to CSC leadership of any gaps or inefficiencies with customer service processes.
What we like about you:
- At least 1 year experience in a professional working environment ideally within a customer service-based/Call center environment
- High level of communication, Verbal and Written Communication
- Ability to work alone and with a team
- Coordination and organization
- High attention to the customer experience and journey
- Ability to solve problems and foresee any potential customer impacting events
- Conflict management abilities
Our people have the opportunity to thrive and excel. We provide a wide range of training programs to enhance career development. We also have a variety of employee appreciation programs to recognize solo and team efforts.
At BOC we respect a work/life balance, and that’s why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly in the driver’s seat when it comes to our involvement in the community as well as our charity involvement with organizations such as Road Safety Education and Redkite.
BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au
So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?
