Service Delivery Manager (Remote)

Job Description:

Role: REMOTE Service Delivery Manager

Location: Remote

Type: Full Time

Apex Systems, a Global IT Services organization, is searching for a Service Delivery Manager for a large healthcare client. This is a Full Time, Fully Remote opportunity! This role is focused on leading a team of Quality Assurance Engineers and DevOps Engineers who are embedded in Scrum teams. Quality Assurance spans both Manual and Automated Testing, with DevOps focusing on maturity from their current state. Management will include coaching and skilling up team members, collaborating with Product and IT leaders on growth initiatives, employee work allocation, new products/value streams, and maximizing team efforts for more value. See below for more details!

Job Duties:

• Manage and develop a team of Quality Assurance and DevOps Engineers (3+ yrs)
• Set project schedules, design parameters, and monitoring tasks
• Translates technical roadmap into actionable plan items
• Reviews and adjusts work content and flow
• Develops and implements policies, procedures and standards for dev ops and service delivery
• Contributes to the development of new principles and concepts for dev ops and service delivery
• Provides solutions and guidance on projects and/or services within and outside the business unit

Role Requirements:

• Strong background in ServiceNow based products
• Management experience (3 yrs+) of Quality Assurance and/or DevOps Engineers
• Experienced in SAFe environments with understanding of how to manage resources allocated to varies Scrum Teams or Value Streams
• Knows how to understand and maximize individual team member’s skillsets, and align them based on outcomes required by business needs and Scrum Team synergy
• Comfortable in technology road-mapping as well as presenting to leadership

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.