Service Coordinator (Remote)

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world’s leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Position Overview

We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.

Key Responsibilities

Client Support:

• Provide immediate assistance to clients.
• Handle urgent client service requests and ensure prompt resolution of emergencies.
• Facilitate effective communication between clients and the Thoreau team during critical situations.

Client Relationship Management:

• Maintain and nurture client relationships, ensuring high levels of customer satisfaction.
• Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.

Workload Coordination:

• Ensure seamless coordination between clients and field technicians.
• Draft and submit accurate quotes for services requests.
• Assess and dispatch skilled technicians or subcontractors.
• Provide detailed status updates to keep clients informed.
• Administrative Duties:
• Create and manage reports, tracking unique bookings, system errors, and other relevant data.
• Ensure adherence to client procedural requirements
• Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.
• Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.
• Source and manage vendor relationships.
• Other Responsibilities:
• Perform additional duties as assigned to support the team and clients.

Qualifications

• Strong customer service and communication skills
• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to thrive in a high-pressure, deadline-driven environment.
• Proficiency in computer applications and data management systems.

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)

Work Schedule

• 10PM to 7AM Manila

By clicking on the “I’m Interested” button I hereby allow Outsourced Quality Assured Services, Inc. (“Outsourced”) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.