Customer Service Representative (Remote)

Why Consider This Job Opportunity

• Competitive pay with monthly bonus shares and additional sales contests
• Comprehensive benefits including medical, dental, and vision coverage
• Opportunities for professional growth and advancement within the organization
• Flexible work-from-home options available, with a consistent work schedule
• Generous time off policy with 15 days of PTO and 8 paid holidays
• Supportive team environment recognized for its company culture and diversity

What To Expect (Job Responsibilities)

• Handle inbound and outbound calls to educate customers about their warranties
• Provide exceptional customer service while managing conflict effectively
• Collaborate with team members to enhance the overall customer experience
• Identify and resolve customer issues through strong problem-solving skills
• Maintain a positive attitude while navigating challenging customer interactions

What Is Required (Qualifications)

• High School diploma required; Associate or Bachelor’s degree preferred
• Minimum of 3 years of experience in a customer service role with conflict resolution
• Experience in the automotive industry is a plus, with knowledge of repair shop procedures
• Exceptional verbal and written communication skills
• Ability to thrive in a fast-paced work environment

How To Stand Out (Preferred Qualifications)

• Experience in a call center environment
• Familiarity with automotive warranties and ancillary products
• Proven track record of exceeding customer service goals
• Strong emotional resilience to handle challenging calls
• Ability to work flexible hours, including rotating Saturdays

#AutomotiveWarranty #CustomerService #CareerGrowth #WorkFromHome #CompetitiveBenefits

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