Five Star Call Centers
Phone And Chat Specialist With Bonus (Remote)
Phone And Chat Specialist With Bonus | Five Star Call Centers |United States
Phone And Chat Specialist With Bonus | Five Star Call Centers | United States
Qualifications
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Responsibilities
- Manage large amounts of inbound or outbound calls in a timely manner
- Manage multiple chat channels at one time
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Perform Data Entry and Customer Service skills
- Be able to navigate on-line efficiently
- Work requests/records received for those requesting to sign up for a shift
- Identify customers’ needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay & Benefits
- Starting pay -$14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Work hours – Shifts between 7:00am-7:00pm (CST) Work Days – Mon-Fri and rotating weekends
- Paid Training – 3weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status -Full Time 40 hours
Equipment ProvidedOption-Equipment will be shipped to you for full time permanent employees.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Hardware/Software Requirements:
- Processor: Intel® Core™ i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280×768 or higher, dual monitors required
- USB headset
- Click here for an example
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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