Product Manager Infrastructure (Remote)

Telnyx is an industry leader that’s not just imagining the future of global connectivity—we’re building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we’re shaping a new era of seamless interconnection between people, devices, and applications.

We’re driven by a desire to transform and modernize what’s antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we’re proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We’re currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

The Infrastructure & Network team, aka the Platform Team, within the Technology department manages critical infrastructure technology for Telnyx. They’re responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large computers, storage systems and core server infrastructure, and all related technical support.

• Develop and manage roadmaps that support infrastructure and network growth, focusing on self-service capabilities for internal teams.
• Lead the adoption of key technologies such as Kubernetes, Service Mesh, Monitoring, and Tracing across engineering squads.
• Coordinate support for enterprise server infrastructure, storage, compute systems, cloud backend services, systems monitoring, and disaster recovery.
• Act as a driver for identifying significant opportunities in infrastructure development, including expanding into new markets and scaling for enterprise demands.
• Actively participate in resolving critical outages, conducting post-mortems, and implementing improvements to prevent future incidents.
• Set both short- and long-term strategic directions for infrastructure teams, with a focus on delivering incremental, user-focused solutions.
• Work closely with developers and engineers to ensure the infrastructure is user-friendly, reliable, and scalable, enabling seamless self-service.
• Use JIRA extensively for tracking tasks, managing workflows, and fostering transparent collaboration, primarily leveraging Kanban (or agile as needed).
• Lead and mentor teams implementing infrastructure tools like Terraform, Ansible, and Kubernetes.

Telnyx infrastructure is composed of high availability distributed systems that power Telnyx products. We’re looking for a product manager who loves developers and works with them daily to understand their needs, has a knack for building beautiful product experiences with ergonomic user journeys, isn’t afraid of understanding large technical systems, and prioritizes users and business impact. The problems you will be working on are critical to unlock the next phase of growth at Telnyx, ranging from unlocking international markets through local infrastructure to powering enterprise-grade experiences.

What We Value

• A technical background through past experience or your degree/s and/or credentials.
• Demonstrated ability to discover context when little is given or provided.
• Demonstrated ability to break down a large problem and optimize solutions around incremental delivery.
• Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires.
• Demonstrated ability to deal with crisis and incidents.
• Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives.

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are passionate about building a place of belonging for everyone.

We’re looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you’re based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications.

You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?