Customer Service Customer Success Team (Remote)

Customer Service Customer Success Team | Workmetrics | Australia

Join our Customer Success Team!

Bring in the New Year with a new role! 

We are actively recruiting for a position which will commence November 2024

We’re Work Metrics, a tech company on a mission for building a better workplace and workforce. 

We’re expanding and we’re looking for a suitable candidate to join our customer team, full time, helping us support our corporate customers and helping our customers get better value from our software systems and apps.

You’ll be joining a team who do this role already and will help coach you and support your learning .

You’ll be someone who’s confident on the phone and email, highly professional and a good communicator. 

The customers you’ll be liaising with are professionals ranging from HR managers, Safety managers and other mid-level managers who are the crux of our software client users who work for organisations all over the country across every type of industry.

We’re a fun Tech company, moving fast and innovating in a lot of areas and have lots of great team events, growth opportunities and other benefits across the year. 

Main Responsibilities & Duties

• Helping clients understand how to use various features of our system
• Communicating with a diverse range of clients who typically are professionals ranging from HR managers and Safety managers from various industries
• Troubleshooting issues and liaising with our tech team and other support team members.
• Updating and maintaining client notes in our CRM software
• Helping customers with their content, providing recommendations

The successful applicants will 

• Have strong phone communication skills
• Be proactive
• Have attention to detail
• Have excellent time management – the ability to easily organise and prioritise tasks and undertake a structured approach to work
• Be able to handle the unexpected calmly and efficiently
• Be able to work independently
• Have a good understanding of web browsers and using web-based systems
• Want a fun, supportive and inclusive team environment

Our head office is based in Perth CBD.

We’ll provide full training and help you become an expert on our products.

We put on many great events for our staff across the year with a really fun company culture.

Office perks include a free community floor Barista, TGIM Breakfast’s, Lunch and learns, Nintendo Switch, Community Happy Hour Fridays and much more!

We’ve been a WFH Culture from day 1!

We also have a very flexible work environment, after your probation period you can even work from home or hybrid WFH-Office based. 

Does this sound like you? If so, we’d love to hear from you

No Recruitment Agencies please.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home