Global Account Manager (Remote)

Job description / Role

Global Account Manager – UAE

Synopsis

This is an exciting time for Etihad. In line with our Vision 2030 we are in a growth phase and looking for an exemplary candidate to provide industry leading client relationship management. This senior position is responsible for managing a portfolio of Etihad’s most strategically important global and multinational accounts. The role will require working externally with clients at a senior level (up to C-Level), to build strong relationships and to build a strategic partnership aligned with Etihad’s strategy and profitability goals. Internally, the role will require working with a diverse stakeholder leveraging cross-departmental synergies.

Accountabilities:
– Establish, develop and maintain business relationships with assigned portfolio and prospective clients to generate revenues and profitability for Etihad.
– Negotiate and manage global and multinational commercial agreements with assigned portfolio to ensure sales and profitability targets and budgets are met.
– Be Etihad’s global lead for multinational and multi-year RFP’s and coordinate and enable other matrix sales participants
– Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target
– Being the face of Etihad – an ambassador for Etihad at industry events & Etihad events
– Analyse the market and identify possible clients and qualify their revenue potential for Etihad, managing, developing and utilizing a solid sales pipeline of prospective accounts
– Under direction and assistance from BDM, analyse own Global managed portfolio and products to identify opportunities for optimization, growth and strengthened strategic position through steering and segmentation.
– In collaboration with business development function, offer COS, and overall economic and value modelling for portfolio, working within assigned COS budget and revenue targets.
– Create and deliver against a robust account strategy development plan, for all assigned accounts, by enabling other matrix sales participants.
– A master-communicator who drives positive internal engagement and share information with local frontline sales, revenue management, marketing and other HQ stakeholders to demonstrate transparency.
– Act as a sales leader to work with local sales teams to coach, mentor and consult local sales teams as SME’s.

– Experience with handling global and multinational accounts within the airline industry
– University degree in a related discipline and +8 years work experience in a related field
– Strong team player, with cultural awareness & understanding required
– Excellent grasp of broader commercial and revenue knowledge required
– Fully conversant with key principles underpinning agency and corporate sales products and programs, including dealing economics required
– Collaborative team player with the ability to work independently.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together – as does our highly cosmopolitan staff.