Customer Service Supervisor N Republic (Remote)

Be Part of Something Amazing at Veta Virtual! 🚀

At Veta Virtual, we’re not just a customer service provider – we’re revolutionizing the industry with innovative solutions! Specializing in delivering tailored phone call management for businesses of all sizes, we create seamless communication experiences for our clients.

Now, we’re looking for a Customer Service Supervisor to take charge and lead our exceptional team to new heights, ensuring that top-tier service is delivered with excellence, every time.

APPLY HERE: https://veta-virtual-inc.breezy.hr/p/77344a49b358-customer-service-supervisor/apply

Key Responsibilities:

As a Customer Service Supervisor at Veta Virtual, you will be the guiding force behind our team, coaching and mentoring them to provide the best service possible. You will:

• Lead a team of talented Customer Service Representatives, providing support, guidance, and performance feedback.
• Monitor call quality and ensure our high standards are met in every interaction.
• Resolve escalated customer issues, providing timely solutions with empathy and professionalism.
• Conduct daily check-ins with your team, setting clear goals and addressing any challenges they face.
• Lead by example during peak times by jumping in and taking calls when needed.
• Drive continuous improvement by identifying ways to enhance service quality and team performance.
• Collaborate with other departments to ensure a smooth, consistent experience for our clients.
• Facilitate regular team meetings to discuss performance and develop strategies for improvement.
• Share best practices with other Supervisors to ensure consistency across teams.
• Implement new strategies that increase team efficiency and satisfaction.

Skills & Qualifications:

To thrive in this role, you’ll need:

• 2+ years of experience leading customer service teams with a track record of coaching and mentoring.
• Exceptional communication skills and the ability to inspire and lead a team.
• A deep understanding of customer service best practices and the drive for continuous improvement.
• Proficiency in performance management tools and customer relationship management (CRM) software.
• Strong analytical skills to identify trends and improve team performance.
• A quiet work environment and reliable equipment.
• A stable internet connection and a minimum typing speed of 50 WPM.
• Availability for a 9-hour shift between 9 AM-9 PM EST, Monday to Friday.

What We Offer:

At Veta Virtual, we believe in supporting our leaders as much as our team members. When you join us, you’ll enjoy:

• A fully paid training period to help you get started in your new role.
• The flexibility of remote work, with weekends off!
• Competitive pay ranging from $1,400 USD to $1,600 USD per month, based on experience.
• 20 paid days off per year after training.
• A supportive, friendly environment with plenty of opportunities for professional growth.
• Regular performance reviews and ongoing feedback to help you succeed.
• Company-wide events to connect with fellow team members and celebrate successes.

Our Values:

At Veta Virtual, our core values are at the heart of everything we do:

• Growth Mindset: We believe that abilities can grow with dedication and effort.
• Fearless Integrity: We act with honesty and transparency, even when it’s tough.
• Execution Excellence: We aim for the highest level of quality in everything we do.
• Compassionate Connection: We build meaningful relationships based on empathy and respect.
• Reliability and Trust: We are dependable, and our team can always count on us.

During the interview, we’ll ask you to share how you live out these values in your work – so come prepared!

Join Veta Virtual as a Customer Service Supervisor and lead the way to exceptional service. Apply now to be part of our incredible team!

APPLY HERE: https://veta-virtual-inc.breezy.hr/p/77344a49b358-customer-service-supervisor/apply