Customer Success Services Technical Account Manager (Remote)

Why Oracle

Oracle is leading a Cloud revolution. Emerging technologies are reinventing old paradigms and igniting new opportunities. We are redefining the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value. We enable companies to reimagine their businesses, processes, and experiences to outpace change. We are looking for a early stage career professional that wants a long term Career in our organisation.

Why Work at Oracle

• Flexible and remote working to support you
• Learning and development opportunities to advance your career
• Challenges to enable your personal growth in a top tier support environment.
• An Employee Assistance Program to support your mental health
• A competitive salary with exciting benefits
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Your Role & Responsibilities

You will develop with support and mentoring from experienced colleagues to:

• Help customers maximize the value from their Oracle investment and achieve business outcomes
• Manage the delivery and optimization services across all the Oracle products and technologies, both on premise and within the cloud layers.
• Maintain and manage customer relationships to ensure that customers and decision makers are influenced and delighted.
• Strive to provide a high degree of satisfaction and protect and enhance revenue streams.

Career Level – IC3

Responsibilities

What You Will Do

Lead the delivery of Customer Success Services across Oracle products, both on premise and in the cloud. You’ll work closely with clients to understand their needs, develop an account strategy, and set out how ACS can help them meet their goals. All of this will be done with supporting and mentoring experienced colleagues so that you gain robust and sustainable capabilities to power launch you into a successful career in Service management.

• Grow customer relationships and influence executives
• Develop a service delivery plan that maps customer needs to CSS results
• Set value proposals that support our customers’ return on investment
• Lead project delivery, issue management, and change control
• Monitor and improve results, revenue, margin
• Be a customer advocate, communicating the client position while managing expectations
• Recognize and develop business opportunities for the sales team to pursue
• Understand your customers’ industry, business, technical needs, and project objectives

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer