Senior Product Manager Observability And Reliability (Remote)

This is a remote role, however there will be meetings in the Sacramento area several times a year. Candidates must be based within a 2 to 4-hour drive or fly time from the Sacramento, CA area.

Join DHCS’s Behavioral Health Transformation: Where Purpose Meets Innovation
Position: Senior Product Manager, Observability and Reliability

Location: Remote/Hybrid
Department: Department of Healthcare Services (DHCS)
Commitment: Full-Time

Why DHCS?
At DHCS we are leading a transformative journey in Behavioral Health, reshaping systems and services to ensure better outcomes for communities across California. Our Behavioral Health transformation initiative is more than a project—it’s a movement to make California a leader in accessible, high-quality health services. We’re setting the stage for a new era of government services built on agile methodologies, cutting-edge technology, continuous improvement, and a relentless commitment to serving the public good.

At DHCS, we’re looking for innovators who are passionate about purposeful work and excited by the opportunity to drive lasting change through innovative solutions.

Our Core Values (Achieve Together, Be Curious, Elevate Yourself, and Deliver Value)

• We achieve together by championing a team-oriented workplace built on mutual respect, collaboration, and open communication.
• We encourage individuals and teams to constantly be curious and seek a deeper understanding and fresh ideas that drive innovation and meaningful change.
• We provide a supportive workplace where you can elevate yourself and achieve personal growth through continuous learning, focused effort, and perseverance.
• We deliver value as part of every action we take to serve California’s citizens.

Overview of Role-
As we continue to grow, we are looking for a Technical Product Manager to join our Observability and Reliability team. This role is pivotal in ensuring our platform’s reliability, performance, and observability, directly contributing to our product’s success and customer satisfaction. As a Technical Product Manager focused on Observability and Reliability, you will be responsible for defining and driving the vision, strategy, and execution of infrastructure and operational capabilities and ensuring observability for our developers, platform team, and DHCS stakeholders. You will collaborate closely with engineering and product teams to enhance our platform’s reliability and observability while implementing comprehensive monitoring, alerting, and performance-tracking systems across all platform teams. Your role will ensure that our SaaS platform not only meets current operational demands but is also strategically prepared for future growth and challenges
What You’ll Do?

• 
  Develop and implement easy-to-use, automated tools that help developers integrate observability features into their code with minimal effort
  
• Design and maintain centralized platforms for monitoring, analyzing, and operationalizing system performance, user interactions, and business metrics across the enterprise.
• 
  Define and manage Service Level Indicators (SLIs), Objectives (SLOs), and Agreements (SLAs) for all platform teams and track performance against these metrics.
• 
  Develop and maintain a comprehensive suite of observability and analytics tools, creating insightful dashboards and reports tailored for various organizational levels, from executive summaries to detailed engineering metrics

What You’ll Bring?

• A desire to impact lives positively, and a passion for making a difference
• Expertise in observability, analytics, site reliability engineering (SRE), or a related technical role within a large-scale enterprise environment.
• Proven track record of implementing and managing observability and analytics solutions across complex systems.
• Strong understanding of data management and cloud infrastructure in distributed systems.
• Expertise in developing and maintaining monitoring, logging, and alerting systems for large-scale applications.
• Experience creating multi-level dashboards and reports for various stakeholders
• Proficiency in data visualization techniques and tools to effectively communicate complex metrics and trends
• A mindset driven by purpose and always measured by impact

Why This Role Matters?
Our Behavioral Health transformation initiative represents a significant investment in California’s future, and your work will directly contribute to improving lives and advancing public health. Here, you’ll find an environment that values innovation, growth, and the chance to do good work that feels good.

You will be pivotal in advancing the state’s technology capabilities, using approaches and tools comparable to those in top-tier private sector organizations.

Perks and Benefits

• Competitive compensation and benefits
• Opportunities for professional development and growth
• A culture that values flexibility, diversity, and the power of mission-driven work
• Work-Life Balance and varying degrees of autonomy in your work and environment

Apply Now
We want to hear if you can use your skills to create positive, scalable change! Join us in transforming healthcare services and making a meaningful impact on California’s
communities.

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