Customer Service Manager (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Engage in continuous improvement initiatives for team performance
• Opportunity to lead and develop a team of customer service representatives
• Involvement in strategic decision-making through analysis of call center metrics

What To Expect (Job Responsibilities)

• Manage and lead a team of Supervisors in the Customer Service Department
• Hire, train, coach, and develop Customer Service Representatives (CSRs)
• Perform real-time monitoring of call queues and staff availability to ensure high service levels
• Handle and resolve escalated calls, providing direction and support to staff
• Prepare reports by analyzing call center data to improve processes and maximize efficiency

What Is Required (Qualifications)

• Bachelor’s degree preferred
• Minimum of 5 years of Customer Service leadership or management experience
• Strong leadership abilities to develop, direct, and motivate employees
• Excellent computer skills, including proficiency in Word, Excel, and PowerPoint
• Proven experience in supervising high-volume customer interaction phone activities

How To Stand Out (Preferred Qualifications)

• Insurance experience in areas such as Operations, Underwriting, Claims, Billing, or Risk Analysis
• Familiarity with various Contact Center Software and analytics technologies (e.g., Amazon AWS, Five9, Dialpad, Ring Central)
• Some experience in complaint handling

#CustomerServiceManagement #LeadershipOpportunity #CareerGrowth #TeamDevelopment #ContactCenterAnalytics

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.