Business Operations Manager (Remote)

Join our rapidly growing digital marketing firm specializing in reputation management. We’re driven by growth and are searching for a seasoned Business Operations Manager to lead our expansion efforts and streamline operations.

Location:

Fully remote | Must be available during US working hours

Role Summary:

As the Business Operations Manager, you will spearhead our growth by connecting and enhancing our lead generation, customer success, and sales teams. This role is tailored for a proactive leader adept at fostering rapid expansion in a fast-paced startup environment.

Key Responsibilities:

• Lead Generation Oversight: Actively expand and optimize our lead generation system to align with and exceed broader business objectives.
• Customer Success Management: Scale the customer success operations to ensure exceptional management of inbound leads, enhance customer retention, and drive revenue growth through effective client communications.
• Sales Leadership: Elevate the sales team’s capabilities to engage more deeply with clients, innovate sales strategies, and surpass revenue targets, contributing directly to business growth.
• Operational Excellence: Continuously improve Standard Operating Procedures (SOPs) to boost operational efficiency and scalability, supporting the firm’s rapid expansion.
• Team Management and Development: Develop a high-performance team culture; strategically build and mentor the team to meet the escalating needs of our expanding business.
• Strategic Growth Reporting: Create detailed performance reports to identify growth opportunities and make data-driven decisions that align with and propel the company’s aggressive growth plans.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Project Management, Marketing, MBA, or a related field.
• Minimum 3-5 years of experience in operations management. This should preferably include experience within marketing, PR or e-commerce, and a proven track record in scaling operations.
• Exceptional capability to manage, integrate, and scale diverse business operations.
• Strong organizational, project management, and leadership skills.
• Excellent communication and interpersonal skills.
• Proficiency in Google apps, project management software, and CRM and marketing automation tools.

Benefits:

• Competitive salary of $2,000 to $2,500 based on experience, with room for negotiation.
• Opportunity to work in a dynamic, growth-oriented startup.
• Significant potential for professional and personal development.

Work Requirements:

• Availability to work during US working hours.
• Commitment to a 45-hour workweek.

Join Us:

This strategic role is crafted for a visionary leader ready to drive significant business operations and growth initiatives. Comprehensive on-the-job training will be provided to ensure success and alignment with our ambitious growth goals.

If you are driven, highly organized, and poised to drive growth in a challenging yet rewarding environment, apply today.