Principal User Experience Designer (Remote)

RESPONSIBILITIES

• Lead UX work on multi-designer (3-5) engagements and delegate tasks to other team members.
• Act as the cross-functional lead designer of distributed product team members from our UX delivery centers in the US, LATAM, and Romania.
• Lead UX rituals (e.g., internal design reviews).
• Participate in agile engagement rituals.
• Lead the client and project team through influence.
• Guide the client and internal team in evaluating tradeoffs, making design decisions.
• Oversee work of other designers, review deliverables, provide feedback, manage to deadlines.
• Identify opportunities to change team structure to improve efficiency and/or results.
• Identify business opportunities at the client for increased revenue and engage CPs and PDMs accordingly.
• Ensure the UX team understands the product vision, mission, goals, values, and user type(s).
• Possess an expert-level knowledge of interaction and visual design.
• Create a collaborative team culture.
• Identify and manage risk.
• Provide suggestions for improvement on team members’ career development.
• Provide guidance and feedback to team members on their performance.
• Lead technical UX interviews with prospective hires.
• Establish tools and processes for the team.
• Take a leadership role in developing training.
• Lead internal training sessions.
• Publish UX content via LinkedIn, Medium, or other channels approximately 4x per year.
• Communicate plans, priorities, and status to the client, team members, and internal management as appropriate.
• Maintain a high awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market

REQUIREMENTS

• At least 7 years of experience in a client-facing UX Leadership position (Lead or Sr. UX Designer).
• At least 5 years of consulting experience.
• Expertise working with complex digital products, business logic, process, and a variety of clients.
• Experience in organizational leadership, including experience working with and influencing teams and executive leads.
• A strong track record of problem solving and a “roll up your sleeves” mentality.
• Entrepreneurial spirit with the ability to see the bigger picture among the details.
• Experience working with global teams.
• Highly culturally aware.
• Experience in facilitating workshops.
• Relationship builder. Highly empathetic and collaborative, able to work across senior-level stakeholders to drive decisions.
• Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message.
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products

BENEFITS

• At 3Pillar, together we create incredible.™ We are hiring new team members to assist us in continuing our growth trajectory as a fast growing global team of thousands of professionals. New members will live our shared values to deliver exceptional products and services to clients.
• We support the comprehensive wellbeing of our team members, through:
• Career growth and development
• Physical and mental wellbeing: as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging unlimited PTO to take some needed time off, we want all of our team members operating at their best.
• Living our values as an equal opportunity employer, and,
• Providing a comprehensive US benefits package that includes:
• Benefits: Medical, Dental, Vision, Life Insurance, Short Term/Long Term Disability
• 401K retirement savings plan
• Unlimited PTO