Senior Client Success Manager Wfh (Remote)

Join our innovative technology firm as a Senior Client Success Manager, where you will play a pivotal role in guiding our most valued customer accounts. This remote position allows you to engage directly with clients while executing strategic initiatives and managing impactful projects. Your expertise will be instrumental in enhancing the payment experience for merchants, and your ability to foster meaningful relationships will drive customer success and satisfaction.

Key Responsibilities

• Deliver captivating demonstrations of our advanced payment platform, showcasing its features and advantages.
• Tailor presentations to effectively communicate our products and services in alignment with client requirements.
• Collaborate closely with clients to identify their unique challenges and propose impactful payment solutions.
• Oversee high-value customer accounts, providing strategic direction to ensure client retention and satisfaction.
• Manage complex projects across various teams, ensuring alignment with business objectives for maximum impact.
• Identify and capitalize on opportunities to increase account value and drive revenue growth through consultative engagement.
• Provide expert support to resolve client issues and enhance long-term satisfaction, while collecting feedback to improve our services.

Required Skills

• Minimum of 7 years of experience in client success, technical account management, or sales engineering within a B2B context.
• Proven success in managing high-value customer accounts and driving retention.
• Strong strategic thinking capabilities with a track record of leading impactful initiatives.
• In-depth knowledge of payment platforms and customer success strategies.
• Excellent presentation and communication skills for effective demonstrations and stakeholder engagement.
• Strong problem-solving skills to identify challenges and propose effective solutions.
• Experience in managing high-impact projects and delivering measurable results.
• Proficiency in advanced sales enablement and analytics tools.

Qualifications

• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Career Growth Opportunities

We are committed to your professional development and offer numerous avenues for career advancement within our rapidly growing organization. You will have the opportunity to engage in biannual team meet-ups and a dynamic work culture that fosters skill enhancement and connections.

Company Culture And Values

Our organization stands firm on principles of respect, transparency, and flexibility. We strive to cultivate a workplace where every employee can thrive, reflecting our commitment to integrity and delivering impactful results.

Compensation And Benefits

• Competitive base salary (paid semi-monthly).
• Stock options with standard startup vesting (1-year cliff; 4 years total).
• Monthly stipend for communication expenses and to enhance your work-from-home setup.
• Comprehensive medical benefits covering vision and dental (100% coverage for employees).
• Company-sponsored life and disability insurance, paid parental bonding leave, sick leave, jury duty, and bereavement leave.
• 401k plan and Flexible Time Off (approximately 3-4 weeks per year).
• 13 scheduled holidays and Volunteer Time Off.

Salary Range: (140,000 – )165,000

We are an equal opportunity employer and actively seek to build a diverse workforce that enhances our product offerings and services. We encourage candidates from all backgrounds to apply.

Employment Type: Full-Time