Customer Support Engineer (Remote)

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Customer Support Engineer (CSE) will be part of the Polish Service Organisation, led by a group of dedicated Radio System & IP Network based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solution Mission Critical Customers both in Poland and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as WAVE and Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering to join us and help our customers in the MOMENTS THAT MATTER!

Job Description

The CSE will be part of an engineering team who predominantly perform maintenance (Preventative and Reactive) activities, implementation of critical software patches, provide technical support during major Software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions. The CSE will be expected to travel to Customer locations to perform their duties.

Basic Requirements

What we expect:

• Successfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification)
• 5+ years of experience working in a similar field would be beneficial,
• Good knowledge of the IP network architecture and its components,
• Ability to work independently on complex technical tasks,
• Ability to work in a team,
• A strong willingness to travel for several days in Poland and abroad (Europe) is essential – 20% to 40% of travel,
• Availability & willingness to perform On-call duty (24/7),
• EU citizenship with residence in Poland
• Willingness to undergo security screening by the Ministry of the Interior
• High degree of independence and assertiveness,
• Excellent communication skills in Polish & English (verbal, written and presentation),
• Class B driving licence.

Highly Desirable (but Not Essential)

• Comptia Network+, Security+ certification
• RHEL administrator Level 1 Certification
• Docker and Kubernetes Administrator certification

What we offer:

• Flexible working hours
• Hybrid mode
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Multisport or MyBenefit vouchers
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Trainings and broad development opportunities
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.