Msp Program Manager Local Government Victoria (Remote)

Msp Program Manager Local Government Victoria | Comensura | Australia

ABOUT THE COMPANY: Impellam Group is an award winning leader in global Talent Acquisition and Managed Workforce Solutions. We put great people to work every day across the public, private, STEM and not for profit sectors through MSP, RPO and SOW models. Our APAC brands include Comensura, Guidant Global, and Lorien. The Program Manager – Local Government Victoria role proudly sits within the Comensura brand. 

HERE’S WHERE YOU COME IN: You will play a pivotal role within a fun and encouraging team supporting our clients through strategic account management ensuring that the recruitment of contingent workers is efficient and effective. With a minimum of 5 partner meetings per week you’ll deepen customer and supplier relationships, gain insights into the unique contingent workforce needs of each client, and drive continuous value for them all the while ensuring you never miss an opportunity for continuous business process improvement. This is a customer-facing role that requires strong relationship management skills and regular on-site engagement and will require some travel. You will also be acting as a Comensura ambassador, embodying our culture of Trust, Innovation, Drive for results, Curiosity and Entrepreneurship contributing where company values and exceptional service come first.

YOUR KEY RESPONSIBILITIES include but are not limited to: 

Customer Management

• Ensure all elements of the Managed Service Provider (MSP) solution meet or exceed service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Conduct regular face-to-face engagement with customers, including Quarterly Business Reviews.
• Act as an industry expert, using data-driven insights to provide customers with benchmarking, performance analysis, market and talent trends.
• Identify risks when the supply chain fails to deliver and explore alternate solutions.
• Work with MSP Program Coordinators to support them to provide the best possible solutions and service to our customers.
• Understanding and establishing ways to continually improve customer satisfaction.

Business Management

• Actively seek to increase service offerings to your portfolio to enhance revenue and maximize the adoption of core processes and services.

• Drive lean operations and foster a culture of continuous improvement by optimising workflows and eliminating inefficiencies.

• Implement cost-saving initiatives while working within company standards and values.

• Strive to eliminate scope creep, contributing to initiatives that support revenue growth and compliance.

WHAT WILL YOU BRING?
On day one you will be able to demonstrate your: 

• Proven ability to operate independently, managing tasks and making decisions with minimal supervision.
• Strong communication skills and a proactive approach to customer relationship management.
• In-depth knowledge of Microsoft Office software and strong organizational skills to manage multiple priorities.
• Ethical, integrity-driven way of working and ability to work well under pressure while making sound decisions.
• Your drive for results – you love targets, driving towards and delivering to and beyond them.
• Your deep understanding of the contingent recruitment industry, Vendor Management Systems with experience in managing multi-location customer relationships.
• Your ability to influence, negotiate, and drive commitment from stakeholders.
• Excellent customer service delivery and ability to drive this ethos within indirect teams.

NICE FOR YOU TO HAVE:

• Background in working within a local government or public sector setting, understanding the unique challenges and nuances in these environments.

WHAT WE CAN OFFER YOU: At Impellam Group your job is not your final destination. We offer career growth locally and globally along with continual learning support and mentorship. We recognise and reward talent and celebrate exceptional employee experiences.

On offer for the successful incumbent is: 

• Competitive Remuneration
• Rewards and Recognition
• Continual Career Development
• Mentorship and Coaching
• WFH Options
• Flexible Work Arrangements
• Employee Discounts Including Health Care
• Novated Leasing
• A commitment to your wellbeing including additional paid wellbeing days and a 90 minute lunch break when dedicated to wellbeing.
• A commitment to social responsibility including additional paid volunteer time off and much much more!

This is a great opportunity for someone who thrives in a dynamic, customer-centric role and is passionate about building long-lasting client relationships that drive winning outcomes for your customers and your team.  
If this sounds like you, we’d love to hear from you!

HOW TO APPLY
To apply for this role, click ‘apply now’ and follow the prompts.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home